Community Services Care Coordinator

Children's Institute•Los Angeles, CA

4d•$27 - $32

About The Position

As a member of the REACH TEAMTM, the Community Services Care Coordinator supports children and families exposed to violence. Services include care package delivery, care coordination and screening, and referrals to community agencies. The role also participates in outreach, community engagement activities, and trainings. The position has no supervisory responsibilities. Regular home visits, participation in multidisciplinary service planning, and group-session facilitation may also be required.

Requirements

One year of community-based direct service experience working with families who have experienced violence or trauma.
Bachelor’s degree in a human service industry, or four years of experience directly working with severely emotionally disturbed (SED) children and their families under the direct oversight of services contracted by the Department of Mental Health (DMH) or Department of Children and Family Services (DCFS).
Valid driver’s license and state-required auto insurance.
Ability to travel extensively, more than 50% of the time.
Ability to handle confidential information and protect the privacy, integrity, and availability of patient Protected Health Information (PHI), limiting its use and disclosure to authorized individuals and entities.
Ability to participate in, conduct, and sustain performance quality improvement activities according to assigned role and responsibilities.
Sensitivity to the cultural and socioeconomic characteristics of the service population.
Excellent verbal and written communication skills.
Punctual and dependable attendance.
Intermediate knowledge of computer programs in a Windows environment, including Word, Excel, and email.
Proficiency with an Electronic Health Records System.

Nice To Haves

Spanish/English bilingual ability.

Responsibilities

Engage community members and families with empathy and compassion following an incident of violence.
Identify client needs, provide community referrals, and coordinate services with other providers.
Assist clinicians with service linkage, coaching, and skill-building.
Develop and maintain effective communications with appropriate stakeholders.
Establish rapport and effective working relationships with children and families, and cooperate with CII and community resources.
Complete program outcomes and reports accurately and on time.
Maintain knowledge of service standards and policies required by contracts, licensing, and governing bodies.
Advocate for clients with agencies and government programs to help them access needed services.
Participate in initial intake interviews, gather information, and complete required paperwork.
Set up and maintain related files and documentation in compliance with policies.
May conduct home visits to assess client needs and provide families with training, guidance, and support.
May participate in multidisciplinary teams to develop and implement service plans.
May help facilitate group sessions.
Participate in outreach, community engagement activities, and trainings.
Perform other duties and special projects as assigned.

Benefits

Generous paid PTO.
10 paid holidays; CII is closed between Christmas and New Year.
Medical, dental, and vision insurance for eligible employees and qualified dependents.
403(b) retirement plan with employer contribution for eligible employees.
Up to $4,500 in tuition reimbursement per calendar year.
Eligible for the Public Service Loan Forgiveness program.
Flexible Spending Account (FSA) and Health Savings Account (HSA).
Employer-paid life and AD&D insurance.
Voluntary supplemental insurance.
Opportunity for growth and advancement.
Professional development and continued training.
Company-sponsored team-building and bonding events and activities.