Care Coordinator- Health Services

Care For the Homeless•New York, NY

1d•$59,000 - $61,000•Onsite

About The Position

The Care Coordinator provides day-to-day support to patients and the clinical team under FQHC Article 28 and the Patient-Centered Medical Home (PCMH) model. The role is an integral part of the care team and supports patients who are chronically ill or considered high-risk by coordinating their care and maintaining partnerships with patients, families, caregivers, specialty providers, clinics, hospitals, healthcare facilities, and community resources. The position helps integrate provider referrals and support systems, and coordinates care in transitional and safe-haven facilities, including assessment sites. The position is based at Liberty Health Service Center in Brooklyn, NY, and is scheduled Monday through Friday, 9 a.m. to 5 p.m.

Requirements

High school diploma or equivalent required.
Bachelor’s degree, preferably in a healthcare-related field.
Knowledge of medical terminology and experience using an electronic medical record (EMR).
At least two years of experience in an ambulatory care setting, emergency room, and/or physician’s office.
Bilingual in English and Spanish.
Experience using eClinicalWorks, EPIC, or another EMR.
Excellent organizational and tracking skills.
Excellent verbal and written communication skills.
Punctuality and reliable attendance.
Commitment to patient satisfaction, productivity, and excellence.
Ability to work independently while maintaining efficiency and productivity.
Ability to multitask and meet assigned deadlines.
Ability to work in a fast-paced, changing environment and adjust to process changes.
Demonstrates initiative, personal awareness, professionalism, and integrity, and maintains confidentiality.

Nice To Haves

Prior experience as a patient case representative, EMT, care coordinator, case manager, or patient access specialist.

Responsibilities

Collaborate with clinical and administrative teams to help ensure patients receive patient-centered, quality health care.
Provide clerical and administrative support to patients in person, by telephone, by email, or through the patient portal.
Liaise between patients, CFH, and off-site service providers, including specialty and radiology providers.
Participate in process-improvement committees, training, and staff meetings as needed.
Coordinate with the referrals team to schedule, track, and manage referrals and ensure patients follow through with recommended appointments.
Support patients in attending specialty referral appointments and address potential barriers to care.
Help patients manage appointments at CFH Health Centers, including scheduling, rescheduling, and telephone support.
Provide internal referrals to organizational services and non-clinical community referral linkages, and monitor outcomes.
Conduct targeted outreach to patients who need follow-up care or screenings.
Monitor attendance at medical appointments and contact patients who miss appointments or disengage from care to reconnect them with services.
Register new patients at their preferred CFH site and update existing patient accounts.
Obtain and scan patient documents, including identification, insurance cards, referrals, consults, and emergency-room discharge summaries.
Enter and update patient demographic and related information in eCW, including insurance, income and family size, housing status, veteran status, and sexual orientation or gender identity.
Refer uninsured or underinsured patients to the enrollment specialist for insurance eligibility screening.
Verify active medical insurance coverage for the date of service, including Medicaid, Medicare, managed-care, and private or commercial plans.
Use insurance eligibility and verification portals to retrieve patient insurance information, and add, modify, or update insurance information in eCW.
Manage requests for new, follow-up, routine-care, off-site specialty, and radiology appointments initiated by providers or patients.
Reschedule appointments at the request of a provider or patient and schedule follow-up appointments as needed.
Document insurance and demographic information in specialty referral or diagnostic imaging orders using EpicCare Link.
Provide patients with copies of specialty referrals or diagnostic orders to help ensure receipt by the receiving facility.