Medical Care Coordinator, Occupational Health Services
About The Position
The Sr. Program Specialist, Occupational Health Services (OHS) – Medical Only supports Marriott’s OHS and Risk Management operations by coordinating medical-only claim activity, maintaining accurate claim documentation, supporting timely communication with associates, providers, properties, claim partners, and internal stakeholders, and helping ensure consistent claim handling across the organization. The position monitors claim progression, follows up on missing or incomplete information, protects confidential associate and medical information, and supports compliant, service-focused administration of medical-only workers’ compensation matters.
Requirements
- At least 3 years of relevant experience in administrative or operational support roles within healthcare, occupational health, claims, or equivalent functions.
- High school diploma or GED.
- Experience delivering exceptional customer service and applying strong organizational, follow-up, and problem-solving skills in a fast-paced, high-volume environment.
Nice To Haves
- Associate degree or higher in healthcare administration, business, occupational health, risk management, or a related field.
- Experience in occupational health, workers’ compensation, claims, insurance, healthcare operations, or risk management.
- Experience with electronic medical health records, Microsoft Office 365, and data entry/reporting practices.
Responsibilities
- Coordinate medical-only claim activity from intake through resolution in alignment with established Occupational Health & Safety and workers’ compensation procedures.
- Review injury reports, medical documentation, claim notes, and related information for completeness, accuracy, and timely follow-up.
- Communicate with associates, property contacts, healthcare providers, claims partners, and internal stakeholders to obtain information and support claim progression.
- Maintain accurate claim records, documentation, correspondence, and system updates in accordance with department expectations.
- Monitor claim status, pending documentation, provider responses, and follow-up needs to support timely resolution.
- Identify incomplete, delayed, or inconsistent claim information and escalate concerns to appropriate OHS leadership or claim partners.
- Support coordination of medical treatment information, work status documentation, and return-to-work-related communications as applicable.
- Provide administrative and operational support for medical-only claim workflows, reporting needs, audits, and process improvement activities.
- Protect confidential associate and medical information while following applicable privacy, compliance, and recordkeeping expectations.
- Partner with team members to promote consistent claim handling, responsive customer service, and effective communication across properties and stakeholders.
Benefits
- 401(k) plan
- Stock purchase plan
- Discounts at Marriott properties
- Commuter benefits
- Employee assistance plan
- Childcare discounts
- Medical coverage for full-time positions
- Dental coverage for full-time positions
- Vision coverage for full-time positions
- Health care flexible spending account for full-time positions
- Dependent care flexible spending account for full-time positions
- Life insurance for full-time positions
- Disability insurance for full-time positions
- Accident insurance for full-time positions
- Adoption expense reimbursements for full-time positions
- Paid parental leave for full-time positions
- Educational assistance for full-time positions
- Washington employees accrue paid sick leave and PTO and are eligible for a minimum of 9 holidays annually.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
