Associate Health Services Coordinator - Occupational Medicine
About The Position
Under the general direction of the COHE Manager, the Assistant Health Services Coordinator (HSCA) works with a Health Services Coordinator (HSC) as part of the COHE. The role supports injured workers, employers, health care providers, and other program participants in navigating Washington State’s workers’ compensation system during the first 90 days of a Washington State Labor and Industries (L&I) claim. The coordinator serves as a liaison on behalf of the attending provider and facilitates communication among the injured worker, employer, and claim manager so that questions and issues are addressed. The role also provides community outreach and assists with organizing provider volume and credentialing. The position is with Providence at St. Lukes Rehabilitation Institute. Providence describes its culture as patient-focused, whole-person care built on understanding, commitment, and mutual respect, and emphasizes empowering caregivers. The role supports Providence’s mission of caring for everyone, especially vulnerable members of the community.
Requirements
- Complete L&I-required training and testing within 30 days of hire and maintain a record with no reported issues from the L&I agency.
- High school diploma or GED, or equivalent education or experience.
- Three years of experience in direct patient care, return-to-work coordination, workers’ compensation claims management, occupational health care, or equivalent experience.
- Direct patient care experience must primarily involve collaborating with attending providers to develop, implement, or maintain treatment plans.
- Direct patient care experience should include building and implementing plans to help patients set and monitor goals, monitor ongoing recovery, and identify and address barriers and mitigations.
- Direct patient care does not include referral coordination, scheduling, clinical administrative work, or ancillary services such as diagnostic care.
- Experience completing care coordination or similar documentation.
- Experience analyzing and communicating provider, care coordinator, and best-practice reporting data.
Nice To Haves
- Two years of experience in data management and tracking (preferred).
- Associate’s degree or equivalent education or experience.
- Two years of experience in community outreach or community organizing.
Responsibilities
- Work with the Health Services Coordinator to support the COHE.
- Help injured workers, employers, health care providers, and other program participants navigate Washington State’s workers’ compensation system during the first 90 days of an L&I claim.
- Act as a liaison on behalf of the attending provider.
- Facilitate communication among the injured worker, employer, and claim manager, ensuring questions and issues are addressed.
- Provide community outreach.
- Assist with organizing provider volume and credentialing.
Benefits
- Benefits designed to support employees and their families in staying well, growing professionally, and achieving financial security.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
