Occupational Health Coordinator
About The Position
The Occupational Health Coordinator keeps the clinic running day to day and serves as the primary point of contact for staff and employer clients. The clinic serves first responder agencies, including providing annual NFPA 1580 firefighter physicals for the City of Charlotte and other clients. This is a development role with structured leadership mentoring from Reserve Health's directors and transition support from the retiring Practice Manager. The position has a defined path toward promotion to Practice Manager. Promotion eligibility is typically reviewed after 6–12 months, but depends on performance, demonstrated leadership, and business needs and is not automatic. Development includes regular one-on-one mentoring, transition guidance from Jennifer Reynolds during her consulting period, gradually increasing ownership of budgeting, staffing, client contracts, and performance management, a written development plan with goals agreed in the first 30 days, and formal readiness reviews at set intervals.
Requirements
- Current Reserve Health employee in good standing.
- High school diploma or equivalent.
- At least 1–2 years of experience in a healthcare, clinic, or occupational health setting.
- Working knowledge of clinic scheduling and the EHR/practice management system.
- Understanding of HIPAA and patient confidentiality.
- Strong organization and follow-through with multiple deadlines.
- Clear, professional communication with staff, providers, and clients.
- Calm problem-solving in a busy clinic.
- Dependability and sound judgment with confidential information.
- Comfort with Google Workspace and AthenaHealth EHR software.
- Openness to feedback and a genuine interest in growing as a leader.
Nice To Haves
- Bachelor's or master's degree in a health-related field.
- Experience with occupational health services, employer clients, or first responder agencies.
- Familiarity with NFPA 1580 physical requirements.
- Prior lead, supervisory, or informal team leadership experience.
Responsibilities
- Coordinate daily clinic flow, provider schedules, and appointment volume.
- Schedule and track annual physicals, including NFPA 1580 firefighter exams, to meet client deadlines.
- Monitor supplies, equipment, and vendor needs; escalate purchasing to directors.
- Ensure exam results and required paperwork are completed accurately and on time.
- Serve as the day-to-day contact for employer clients and agency liaisons.
- Respond to scheduling requests, status questions, and report requests.
- Bring client concerns and service issues to leadership promptly.
- Support front desk, medical assistant, and clinical support staff with daily priorities.
- Help onboard and train new team members on clinic workflows.
- Promote a professional, service-focused culture.
- Follow HIPAA, OSHA, and Reserve Health policies in clinic operations.
- Help maintain records needed for audits, contracts, and client reporting.
- Identify workflow problems and suggest improvements.
- Track key metrics such as exam volume, turnaround time, and no-shows.
- Prepare regular operational updates for the directors.
- Participate in leadership mentoring, transition guidance, development planning, and formal readiness reviews toward a potential Practice Manager promotion.
- Gradually take on greater ownership of budgeting, staffing, client contracts, and performance management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
