Occupational Health Coordinator

Reserve Health•Charlotte, NC

3d•Onsite

About The Position

The Occupational Health Coordinator keeps the clinic running day to day and serves as the main point of contact for staff and employer clients. The clinic serves first responder agencies and conducts annual NFPA 1580 firefighter physicals for the City of Charlotte and other clients. This is a development role with structured leadership mentoring from Reserve Health’s directors and transition support from the retiring Practice Manager. The role has a defined path toward promotion to Practice Manager. Promotion eligibility is typically reviewed after 6–12 months, but promotion depends on performance, demonstrated leadership, and business needs and is not automatic. The Coordinator will receive regular one-on-one mentoring from the Director of Operations and Director of Clinical Operations, transition guidance from Jennifer Reynolds during her consulting period, a written development plan with goals agreed upon in the first 30 days, and gradually increasing ownership of budgeting, staffing, client contracts, and performance management. The position is primarily on-site in a clinic setting during normal business hours, with occasional early, late, or off-site work to support client events and testing days. It may require standing, walking, and lifting up to 25 pounds.

Requirements

Must be a current Reserve Health employee in good standing.
High school diploma or equivalent.
At least 1–2 years of experience in a healthcare, clinic, or occupational health setting.
Working knowledge of clinic scheduling and the EHR/practice management system.
Understanding of HIPAA and patient confidentiality.
Strong organization and follow-through across multiple deadlines.
Clear, professional communication with staff, providers, and clients.
Calm problem-solving in a busy clinic.
Dependability and sound judgment with confidential information.
Comfort with Google Workspace and AthenaHealth EHR software.
Openness to feedback and a genuine interest in growing as a leader.

Nice To Haves

Bachelor’s or master’s degree in a health-related field.
Experience with occupational health services, employer clients, or first responder agencies.
Familiarity with NFPA 1580 physical requirements.
Prior lead, supervisory, or informal team leadership experience.

Responsibilities

Coordinate daily clinic flow, provider schedules, and appointment volume.
Schedule and track annual physicals, including NFPA 1580 firefighter exams, to meet client deadlines.
Monitor supplies, equipment, and vendor needs, and escalate purchasing to directors.
Ensure exam results and required paperwork are completed accurately and on time.
Serve as the day-to-day contact for employer clients and agency liaisons.
Respond to scheduling requests, status questions, and report requests.
Bring client concerns and service issues promptly to leadership.
Support front desk, medical assistant, and clinical support staff with daily priorities.
Help onboard and train new team members on clinic workflows.
Promote a professional, service-focused culture.
Follow HIPAA, OSHA, and Reserve Health policies in clinic operations.
Help maintain records needed for audits, contracts, and client reporting.
Identify workflow problems and suggest improvements.
Track key metrics such as exam volume, turnaround time, and no-shows.
Prepare regular operational updates for the directors.
Participate in leadership mentoring, transition guidance, and readiness reviews toward the Practice Manager role.
Gradually take on greater ownership of budgeting, staffing, client contracts, and performance management.