Medical Services Coordinator

LifeStance Health•Summerville, SC

6d•Onsite

About The Position

The Medical Services Coordinator serves as a point of contact for coordinating medical care and supporting patients and psychiatric clinicians. The role helps ensure quality customer service for in-person and remote patients and clinicians, supports patient-care administration, and contributes to a positive and engaged office environment. The position is located at 651 Scholar Way Suite 101, Summerville, SC 29486. Compensation starts at $21.00 per hour, with potential quarterly bonus or incentives.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in accordance with HIPAA.
Professionalism and ethical conduct consistent with company values.
Ability to build and maintain positive working relationships internally and externally.
Ability to work cooperatively to set goals, resolve problems, and make decisions that support organizational effectiveness.
Ability to identify process or performance improvements, assess problems, gather relevant information, develop solutions, and make recommendations or resolve issues.
Flexibility and adaptability to changing responsibilities and company needs.
Ability to organize and prioritize work, monitor progress, and maintain accurate details and information in data entry and communications.
Ability to resolve conflicts cooperatively and express disagreements without disparaging others or affecting patient care.

Nice To Haves

Associate or bachelor’s degree preferred.
At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Help create a positive work environment and support clinician and staff engagement activities that promote company culture, engagement, and connection.
Respond promptly and appropriately to patient needs, including potentially difficult or emotional situations.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Assist psychiatric clinicians with prior authorizations, lab orders, patient letters, records requests, and coordination of patient forms and paperwork.
Facilitate communication among patients, medical staff, and pharmacies as needed.
Answer incoming calls to the medical services line and assist with medication-related questions, refill requests, release requests, appointment rescheduling, and other inquiries.
Ensure patient pharmacy information in medical records is accurate.
Scan hard-copy correspondence into patients’ electronic health records.
Help patients access telehealth, resolve patient portal issues, and troubleshoot other problems.
Handle urgent requests promptly, triage patient issues, and direct or escalate them to the appropriate department or support.
Assist with coordination of external referrals for patient care.
Provide general administrative support to clinicians, including sending letters and faxes and responding to administrative questions.
Coordinate with clinicians regarding additional patient questions.
Assist psychiatric clinicians with patient termination processes, including termination letters, external referrals, and AMD status.