Medical Services Coordinator

LifeStance Health•Johns Creek, GA

9d•Onsite

About The Position

The Medical Services Coordinator serves as a point of contact for coordinating medical care and supporting patients and psychiatric clinicians. The role helps ensure quality customer service for in-person and remote patients and clinicians. Responsibilities include patient support, medical-care coordination, administrative assistance to clinicians, and contributing to a positive and collaborative office environment.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and EMRs.
Comfort handling sensitive and confidential information in accordance with HIPAA.
Ability to meet the described physical requirements, including lifting or moving objects up to 25 pounds.

Nice To Haves

Associate or bachelor's degree preferred.
At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Help create a positive work environment, support clinician and staff engagement activities, and promote company culture.
Respond promptly and appropriately to patient needs, including potentially difficult or emotional situations.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Assist psychiatric clinicians with prior authorizations, lab orders, patient letters, records requests, and patient forms or paperwork.
Facilitate communication among patients, medical staff, and pharmacies.
Answer calls to the medical services line and assist with medication questions, refill and release requests, appointment rescheduling, and other inquiries.
Maintain accurate pharmacy information in patient medical records.
Scan hard-copy correspondence into patient EHR records.
Help patients access telehealth, resolve Patient Portal issues, and troubleshoot other problems.
Handle urgent requests promptly, triage patient issues, and direct or escalate them to the appropriate department or staff.
Assist with coordination of external patient-care referrals.
Provide general administrative support to clinicians, including sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Assist psychiatric clinicians with patient termination processes, including termination letters, external referrals, and AMD status.