Medical Services Coordinator

LifeStance Health•Myrtle Beach, SC

9d•Onsite

About The Position

The Medical Services Coordinator serves as a point of contact for coordinating medical care and supporting patients and psychiatric clinicians. The role helps ensure quality customer service for in-person and remote patients and clinicians, contributes to a positive office environment, and provides administrative and care-coordination support. The position is located at 608 16th Ave N, Myrtle Beach, SC 29577. Compensation starts at $21.00 per hour, with potential quarterly bonuses or incentives. The coordinator supports patient care by assisting with prior authorizations, lab orders, patient letters, records requests, forms and paperwork, pharmacy communication, phone inquiries, prescription refill requests, appointment rescheduling, patient portal and telehealth troubleshooting, referrals, and urgent issue triage. The role also provides general administrative support to clinicians, including sending letters and faxes and assisting with patient termination processes as needed. The position requires professionalism, sound judgment, organization, attention to detail, adaptability, and the ability to work independently and collaboratively. The employee must handle sensitive and confidential information in accordance with HIPAA. A high school diploma or equivalent is required; an associate or bachelor's degree is preferred. One or more years of experience in healthcare operations, customer service, or a similar setting is preferred.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in accordance with HIPAA.
Professionalism, ethical conduct, and sound decision-making.
Ability to establish and maintain positive working relationships with internal and external contacts.
Organization and attention to detail, including accuracy in data entry and communication.
Ability to resolve disagreements constructively without disparaging others or affecting patient care.
Ability to sit, stand, bend, talk, and hear regularly; walk frequently; and lift or move objects up to 25 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Associate or bachelor’s degree preferred.
One or more years of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Help create a positive work environment and support clinician and staff engagement activities that promote company culture and connection.
Respond promptly and appropriately to patient needs and manage potentially difficult or emotional situations with strong customer service.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Assist psychiatric clinicians with prior authorizations, lab orders, patient letters, records requests, and coordination of patient forms and paperwork, including FMLA paperwork.
Facilitate communication among patients, medical staff, and patients’ pharmacies.
Answer incoming calls to the medical services line and support patients with medication-related questions, refill requests, release requests, appointment rescheduling, and other inquiries.
Ensure patient pharmacy information in the medical record is accurate.
Scan hard-copy correspondence into patients’ electronic health records.
Help patients access telehealth, resolve patient portal issues, and troubleshoot other problems as needed.
Handle urgent requests promptly, triage patient issues, and direct them to the appropriate department or escalate for assistance.
Assist with coordinating external referrals for patient care.
Provide general clinician support, including assistance with administrative questions and duties such as sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Assist psychiatric clinicians with patient termination processes as needed, including termination letters, external referrals, and AMD status.
Set priorities, develop work schedules, monitor progress toward goals, and track details and information accurately.
Identify causes of problems, gather relevant information, develop workable solutions, and make recommendations or resolve issues.
Work cooperatively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
Adapt responsibilities flexibly to meet company needs and seek ways to improve processes and performance.