Medical Services Coordinator

LifeStance Health•Johns Creek, GA

8d•Onsite

About The Position

The Medical Services Coordinator serves as a point of contact for coordinating medical care and supporting patients and psychiatric clinicians. The role focuses on quality customer service for in-person and remote patients and clinicians, operational support, and facilitating communication and care coordination.

Requirements

High school diploma or equivalent.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as part of a team.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in accordance with HIPAA.
Professionalism, ethical conduct, relationship-building, and cooperative problem-solving skills.
Ability to adapt to changing responsibilities and company needs.
Organization, attention to detail, and ability to prioritize work, monitor progress, and maintain accurate information.
Ability to resolve disagreements constructively without disparaging others or affecting patient care.
Ability to sit, stand, bend, talk, hear, and walk as required; lift and/or move objects weighing up to 25 pounds; and meet the stated vision requirements.

Nice To Haves

Associate or bachelor’s degree.
At least one year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Help create a positive work environment and support clinician and staff engagement activities that promote company culture and connection.
Respond promptly and appropriately to patient needs, including potentially difficult or emotional situations, and communicate effectively with peers, clinicians, and patients.
Support psychiatric clinicians with prior authorizations, lab orders, patient letters, records requests, and patient forms or paperwork, including FMLA forms.
Facilitate communication among patients, medical staff, and pharmacies.
Answer calls to the medical services line and assist with medication-related questions, refill requests, release requests, appointment rescheduling, and other inquiries.
Ensure patient pharmacy information in the medical record is accurate.
Scan hard-copy correspondence into patients’ electronic health records.
Help patients access telehealth, resolve Patient Portal issues, and troubleshoot other problems.
Handle urgent requests promptly, triage patient issues, direct them to the appropriate department, or escalate for assistance.
Help coordinate external referrals for patient care.
Provide general clinician support, including administrative assistance such as sending letters and faxes, and coordinate with clinicians about additional patient questions.
Assist psychiatric clinicians with patient termination processes as needed, including termination letters, external referrals, and AMD status.