Medical Services Coordinator

LifeStance Health•Friendswood, TX

3d•Onsite

About The Position

The Medical Services Coordinator serves as a point of contact for coordinating medical care and supporting patients and psychiatric clinicians. The role helps ensure quality customer service for in-person and remote patients and clinicians. It includes coordinating patient-care needs, handling medication-related inquiries and requests, maintaining accurate patient records, troubleshooting telehealth and portal access, and providing administrative support to clinicians. The position is located at 308 S Friendswood Dr, Ste 200, Friendswood, TX 77546.

Requirements

Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as part of a team.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in accordance with HIPAA.
High school diploma or equivalent.
Behave ethically and ensure conduct is consistent with ethical standards and company values.
Build and maintain positive working relationships and work cooperatively to set goals, resolve problems, and make decisions.
Look for ways to improve processes and performance; assess problems, gather relevant information, and develop or recommend workable solutions.
Adapt flexibly to responsibilities and company needs.
Organize work, set priorities, monitor progress, and maintain accurate data and communications.
Resolve conflicts cooperatively and express disagreements without disparaging others or affecting patient care.

Nice To Haves

Associate or bachelor’s degree.
At least one year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Promote a positive work environment and support in-office clinician and staff engagement activities.
Respond promptly and appropriately to patient needs, including potentially difficult or emotional situations.
Communicate effectively with peers, clinicians, and patients to support patient care and clinician satisfaction.
Assist psychiatric clinicians with prior authorizations, lab orders, patient letters, records requests, forms, and paperwork.
Facilitate communication between patients, medical staff, and pharmacies.
Answer calls to the medical services line and assist with medication-related questions, refill requests, release requests, appointment rescheduling, and other inquiries.
Maintain accurate pharmacy information in patient medical records.
Scan hard-copy correspondence into patient electronic health records.
Help patients with telehealth access, Patient Portal issues, and other troubleshooting.
Handle urgent requests, triage patient issues, direct them to the appropriate departments, or escalate them for assistance.
Assist with coordinating external referrals for patient care.
Provide general administrative support to clinicians, including sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Assist psychiatric clinicians with patient termination processes, including termination letters, external referrals, and AMD status.