Health Care Coordinator
About The Position
The Health Care Coordinator serves as a liaison between Operations and Medical Services, ensuring healthcare-related tasks, appointments, documentation, medication administration records, and revenue-generating clinical documentation are completed accurately and on time across assigned markets. The role provides oversight, auditing, coordination, and accountability support so individuals receive necessary healthcare services while the organization maintains regulatory compliance and organizational standards. The coordinator works with residential staff, market leadership, nursing personnel, and external healthcare providers to coordinate appointments, monitor follow-through, identify documentation gaps, and ensure assigned healthcare responsibilities are completed. Most job duties are performed from an office.
Requirements
- High school diploma or GED.
- Pass required criminal background checks, central registry checks where applicable, and child abuse registry checks where applicable.
- Complete and pass a drug test in applicable states.
- Valid driver's license and reliable transportation.
- Proficient in speaking, reading, and writing English.
- Approved by state, federal, and government entities to work within BSLS programs.
- Ability to use office equipment, including BSLS information technology systems.
- Strong organizational and time-management skills, with the ability to prioritize multiple tasks and meet deadlines.
- Understanding of healthcare documentation requirements and ability to identify discrepancies and follow through on corrective actions.
- Strong attention to detail and auditing skills.
- Excellent verbal and written communication abilities.
- Ability to maintain confidentiality and professionalism.
- Proficiency with Microsoft Office products and healthcare software systems.
- Ability to work independently while collaborating with multiple departments.
Nice To Haves
- Background in a healthcare setting.
- Experience in healthcare coordination, medical office administration, human services, nursing support, or a related field.
- Experience working with Electronic Health Records (EHR) and electronic Medication Administration Records (eMAR).
Responsibilities
- Schedule and coordinate medical, dental, behavioral health, specialty, and other healthcare-related appointments for individuals served.
- Enter appointment details into appropriate calendars and tracking systems, communicate them to relevant stakeholders, verify transportation arrangements, and confirm individuals are prepared and available.
- Monitor appointment attendance and follow up on missed or rescheduled appointments.
- Audit electronic Medication Administration Records (eMAR), identify uncharted medications and missed documentation, and monitor medication availability.
- Escalate medication concerns, track corrective actions, maintain audit records, and provide reports to leadership.
- Audit Electronic Health Records (EHR) for missing documentation, incomplete records, and data-entry gaps, including documentation that may affect reimbursement, billing, funding, or service authorizations.
- Partner with operations and clinical teams to complete missing documentation, track deficiencies, and maintain accurate, compliant records.
- Hold staff accountable for healthcare-related tasks and documentation requirements; monitor deadlines and organizational expectations.
- Provide reminders, tracking, and follow-up; communicate unresolved concerns and barriers to leadership.
- Serve as a communication bridge between Operations and Medical Services and collaborate with nursing staff, market leaders, residential teams, and external providers.
- Participate in meetings as requested and provide status updates and reports on audits, appointment coordination, and outstanding action items.
- Assist with healthcare-related projects and initiatives, staff scheduling needs, regulatory readiness, and audit preparation.
- Maintain confidentiality of protected health information (PHI).
- Perform other duties and special projects assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
