Health Care Coordinator

Beacon Specialized Living•Columbia, MO

About The Position

The Health Care Coordinator serves as a liaison between Operations and Medical Services, ensuring healthcare-related tasks, appointments, documentation, medication administration records, and revenue-generating clinical documentation are completed accurately and on time across assigned markets. The role provides oversight, auditing, coordination, and accountability support so individuals receive necessary healthcare services while regulatory requirements and organizational standards are maintained. The coordinator works with residential staff, market leadership, nursing personnel, and external healthcare providers to arrange appointments, monitor follow-through, identify documentation gaps, and ensure assigned healthcare responsibilities are completed. Duties include coordinating appointments and transportation, auditing electronic Medication Administration Records (eMAR) and Electronic Health Records (EHR), tracking and escalating issues, and following corrective actions through to resolution. The role also supports healthcare projects, staff scheduling needs, regulatory readiness, and audit preparation, while maintaining the confidentiality of protected health information. Most duties are performed from an office.

Requirements

High school diploma or GED required.
Must pass criminal background checks and, in applicable states, central registry and child abuse registry checks.
Must complete and pass a drug test in applicable states.
Must possess a valid driver’s license and reliable transportation.
Proficient in speaking, reading, and writing English.
Must be approved by state, federal, and government entities to work within BSLS programs.
Ability to use office equipment, including BSLS information technology systems.
Strong organizational and time management skills; ability to prioritize multiple tasks and meet deadlines.
Understanding of healthcare documentation requirements.
Ability to identify discrepancies and follow through on corrective actions.
Strong attention to detail and auditing skills.
Excellent verbal and written communication abilities.
Ability to maintain confidentiality and professionalism.
Proficiency with Microsoft Office products and healthcare software systems.
Ability to work independently while collaborating with multiple departments.

Nice To Haves

Background in a healthcare setting preferred.
Experience in healthcare coordination, medical office administration, human services, nursing support, or a related field preferred.
Experience working with Electronic Health Records (EHR) and electronic Medication Administration Records (eMAR) preferred.

Responsibilities

Schedule and coordinate medical, dental, behavioral health, specialty, and other healthcare-related appointments for individuals served.
Enter appointments into appropriate calendars and tracking systems and communicate appointment details to residential homes, supervisors, and other stakeholders.
Verify transportation arrangements, ensure staff know appointment requirements, and confirm individuals are prepared and available.
Monitor appointment attendance and follow up on missed or rescheduled appointments.
Conduct routine audits of electronic Medication Administration Records (eMAR), identifying uncharted medications and missed documentation.
Monitor medication availability, identify medications that are out of stock, unavailable, or nearing depletion, and escalate concerns to clinical and operational leaders.
Track corrective actions, ensure identified medication issues are resolved, maintain audit records, and provide reports to leadership.
Audit Electronic Health Records (EHR) for missing documentation, incomplete records, and data-entry gaps.
Review records for documentation that may affect reimbursement, billing, funding opportunities, or service authorizations.
Partner with operations and clinical teams to complete missing documentation, track deficiencies, and follow through until resolved.
Support accurate and compliant recordkeeping.
Hold staff accountable for completing assigned healthcare-related tasks and documentation requirements; monitor deadlines and organizational expectations.
Provide reminders, tracking, and follow-up; communicate unresolved concerns and barriers to appropriate leadership.
Support continuous improvement efforts related to healthcare operations and compliance.
Serve as a communication bridge between Operations and Medical Services and collaborate with nursing staff, market leaders, residential teams, and external providers.
Participate in meetings as requested, maintain cross-department working relationships, and provide status updates and reports on audits, appointments, and outstanding actions.
Assist with healthcare-related projects and initiatives, staff scheduling needs, regulatory readiness, and audit preparation.
Maintain confidentiality of protected health information (PHI).
Perform other duties and special projects assigned by the supervisor.