Mobile Medical Technician

360care•Jackson, KY

About The Position

The Mobile Medical Technician assists physicians at assigned long-term care facilities with audiology, optometry, podiatry care, and behavioral health. The role supports providers during facility visits and maintains patient records and charts in electronic medical records (EMR). It also involves preparing for visits, coordinating patient flow, documenting charges and reports, caring for medical equipment, and maintaining supplies and a clean service area. The position requires travel to assigned medical facilities, potentially up to a 2.5-hour radius, and travel may account for up to 100% of the time. The technician works in a medical office capacity provided by the facility and communicates with patients, families, providers, faculty, staff, and the branch office. The role requires compliance with confidentiality, HIPAA, OSHA, PHI, and company compliance guidelines. Candidates must be legally authorized to work in the United States; offers are conditional on successful completion of a background investigation and drug screen.

Requirements

High school education or GED.
Own reliable transportation, a good driving record, and car insurance.
Completion and passing of a two-step Tuberculosis (TB) Skin Test.
Good computer skills.
Excellent communication skills.
Ability to follow directions and listen to the needs of patients and doctors.
Strong knowledge of medical terminology.
Ability to multitask, attention to detail, and exceptional customer service skills.
Ability to perform the physical demands of the role, including manual and finger dexterity, hand-eye coordination, periodic standing, walking, pushing, and stooping, and pushing patients in wheelchairs.
Corrected vision and hearing within a normal range.
Legal authorization to work in the United States.
Successful completion of a background investigation and drug screen as a condition of an employment offer.

Responsibilities

Assist the doctor promptly and courteously.
Complete chart preparation for scheduled patients before each visit.
Verify and maintain current, accurate clinical records, charts, and medical histories in the EMR during patient visits, and ensure documentation integrity.
Complete end-of-visit reports on the day of the visit and share them with management.
Provide daily feedback and work with the branch office to optimize scheduling and reporting.
Coordinate patient flow with facility staff; tasks may include removing socks or shoes and pushing a wheelchair.
Balance and generate daily production reports and provide them to the manager on the day of the visit.
Post charges accurately to the appropriate provider in a timely manner.
Work in the medical office capacity provided by the facility.
Care for and clean medical equipment at the end of every visit.
Maintain medical supplies inventory by auditing stock, anticipating needs, and placing and expediting orders.
Prepare supplies while minimizing waste and duplication.
Ensure medical equipment works properly by completing preventive maintenance and following manufacturer instructions.
Clean up the service area used at the facility before departing.
Provide a positive patient experience and communicate effectively with patients, family members, providers, faculty, and staff.
Respond to patient inquiries in a timely manner and document conversations in the EMR.
Travel to and from assigned medical facilities, potentially up to 100% of the time and within a 2.5-hour radius.
Support and comply with all components of the compliance program, including completing training and reporting suspected violations of law or company policy.
Maintain confidentiality and follow HIPAA, OSHA, and PHI guidelines.
React positively to change and perform other duties as assigned.