Mobile Medical Technician

360care•St. Joseph, MO

13d

About The Position

Assist physicians at assigned long-term care facilities with audiology, optometry, podiatry care, and behavioral health. The technician supports providers during visits and maintains accurate clinical records and charts using electronic medical records (EMR). The role also includes preparing for patient visits, coordinating patient flow, managing supplies, and caring for medical equipment. Travel to and from assigned medical facilities is required up to 100% of the time. The technician works in a medical office capacity provided by the facility, communicates with patients and others involved in their care, and helps ensure a positive patient experience. The role requires maintaining confidentiality and complying with HIPAA, OSHA, PHI, and company compliance requirements. Physical demands include standing, walking, pushing, stooping, and pushing patients in wheelchairs; lifting requirements vary by specialty. Work may at times involve stressful conditions, irregular hours, or exposure to communicable diseases or body fluids.

Requirements

High school education or GED.
Own reliable transportation, a good driving record, and car insurance.
Completion and passing of a two-step tuberculosis (TB) skin test.
Good computer skills.
Excellent communication skills.
Ability to follow directions and listen to the needs of patients and doctors.
Strong knowledge of medical terminology.
Ability to multitask, be detail-oriented, and demonstrate exceptional customer service skills.
Ability to travel up to 100% of the time to and from assigned medical facilities.
Ability to perform the role’s physical demands, including standing, walking, pushing, stooping, and pushing patients in wheelchairs. Lifting requirements vary by specialty: less than 50 pounds for audiology and vision, and minimal lifting for podiatry.
Corrected vision and hearing within the normal range.
Legal authorization to work in the United States.
Successful completion of a background investigation and drug screen as a condition of an employment offer.

Responsibilities

Assist the doctor promptly and courteously.
Complete chart preparation for scheduled patients before each visit.
Verify and maintain current, accurate clinical records, charts, and medical histories in the EMR during patient visits, ensuring documentation integrity.
Complete end-of-visit reports on the day of the visit and share them with management.
Provide daily feedback and work with the branch office to optimize scheduling and reporting.
Coordinate with facility staff to maintain patient flow during visits; this may include removing patients’ socks or shoes and pushing wheelchairs.
Balance and generate daily production reports and provide them to the manager on the day of the visit.
Post charges accurately to the appropriate provider in a timely manner.
Work in the medical office capacity provided by the facility.
Care for and clean medical equipment at the end of every visit.
Maintain medical-supply inventory by auditing stock, anticipating needs, and placing and expediting supply orders.
Manage resources by preparing supplies while minimizing waste and duplication.
Ensure medical equipment is functioning by completing preventive maintenance and following manufacturers’ instructions.
Clean up the service area used at the facility before departing.
Provide timely responses to patient inquiries and document conversations in the EMR.
Communicate effectively with patients, family members, providers, faculty, and staff.
Support and comply with all components of the compliance program, including training and reporting suspected violations of law or company policy.
Maintain confidentiality and comply with HIPAA, OSHA, and PHI guidelines.
Adapt positively to change and perform other duties as assigned.