Mobile Medical Technician

360care•Owings Mills, MD

About The Position

The Mobile Medical Technician assists physicians at assigned long-term care facilities with audiology, optometry, podiatry care, and behavioral health. The role supports providers and facility staff, maintains patient records using electronic medical records (EMR), helps coordinate patient flow, and handles medical equipment and supplies. The position requires travel to and from assigned medical facilities up to 100% of the time. The technician works in a medical office capacity provided by the facility and helps ensure patients have a positive experience. The role requires effective communication with patients, family members, providers, facility staff, and management; confidentiality and compliance with HIPAA, OSHA, and PHI guidelines; and support of the company compliance program. Employment is conditional upon successful completion of a background investigation and drug screen. The employer states it is an equal opportunity employer and will employ only individuals legally authorized to work in the United States.

Requirements

High school education or GED.
Must have reliable personal transportation, a good driving record, and car insurance.
Must have completed and passed a two-step Tuberculosis (TB) Skin Test.
Good computer skills.
Excellent communication skills.
Ability to follow directions and listen to the needs of patients and doctors.
Strong knowledge of medical terminology.
Ability to multitask, pay attention to detail, and demonstrate exceptional customer service skills.
Ability to travel up to 100% of the time to and from assigned medical facilities.
Ability to perform the physical demands of the role, including full body motion, manual and finger dexterity, hand-eye coordination, periodic standing, walking, pushing, and stooping, and pushing patients in wheelchairs.
Lifting capacity varies by specialty: less than 50 pounds for Audiology and Vision; minimal lifting for Podiatry.
Corrected vision and hearing within a normal range.
Ability to work under stressful conditions or irregular hours at times, and to tolerate some exposure to communicable diseases or body fluids at times.
Must be legally authorized to work in the United States.
Must successfully complete a background investigation and drug screen as a condition of an employment offer.

Responsibilities

Assist the doctor promptly and courteously.
Complete chart preparation for scheduled patients before every visit.
Verify and maintain current, accurate clinical records, charts, and medical histories in the EMR during patient visits, ensuring documentation integrity.
Complete end-of-visit reports on the day of the visit and share them with management.
Provide daily feedback and work with the branch office to optimize scheduling and reporting.
Coordinate and maintain patient flow with facility staff during visits; this may include removing patients’ socks and shoes or pushing a wheelchair.
Balance and generate daily production reports and provide them to the manager on the day of the visit.
Post charges accurately to the appropriate provider in a timely manner.
Provide support in the medical office capacity made available by the facility.
Care for and clean medical equipment at the end of every visit.
Maintain medical supply inventory by auditing stock, anticipating needs, and placing and expediting supply orders.
Prepare supplies while minimizing waste and duplication.
Ensure medical equipment works properly by completing preventive maintenance and following manufacturers’ instructions.
Clean up the service area used at the facility before departing.
Provide a positive patient experience and respond to patient inquiries in a timely manner, documenting conversations in the EMR.
Communicate effectively with patients, family members, providers, facility staff, and other staff.
Actively support and comply with all components of the compliance program, including completing training and reporting suspected violations of law or company policy.
Maintain confidentiality and follow HIPAA, OSHA, and PHI guidelines.
Adapt positively to change and perform other duties as assigned.