Mobile Medical Assistant

360care•Cleveland, OH

About The Position

The Mobile Medical Assistant supports physicians during visits to assigned long-term care facilities, assisting with audiology, optometry, podiatry, and behavioral health care. The role includes preparing patient charts, maintaining accurate electronic medical records, supporting providers, coordinating patient flow, and managing visit documentation and reports. The position requires travel to and from assigned medical facilities, with travel of up to a 1-1.5 hour radius and up to 100% of the time. Mileage reimbursement and drive time pay are provided. The assistant is responsible for the care, cleaning, and upkeep of medical equipment; monitoring and ordering supplies; preparing supplies to minimize waste; and cleaning the service area before leaving a facility. The role also involves posting charges, preparing production reports, communicating with patients and care teams, responding to patient inquiries, and documenting conversations in the EMR. The position requires compliance with confidentiality, HIPAA, OSHA, PHI, and company compliance requirements. Applicants must have a high school education or GED, reliable personal transportation, a good driving record, car insurance, and a completed and passed two-step TB skin test. The job involves physical activity such as standing, walking, pushing, stooping, and pushing patients in wheelchairs. Lifting requirements depend on the specialty division.

Requirements

High school education or GED.
Reliable personal transportation, a good driving record, and car insurance.
Completion and passage of a two-step Tuberculosis (TB) Skin Test.
Good computer skills.
Excellent communication skills.
Ability to follow directions and listen to the needs of patients and doctors.
Ability to multitask, pay close attention to detail, and demonstrate exceptional customer service skills.
Strong knowledge of medical terminology.
Ability to perform the physical demands of the role, including pushing patients in wheelchairs.
Legally authorized to work in the United States.
Successful completion of a background investigation and drug screen is a condition of any employment offer.

Responsibilities

Assist physicians promptly and courteously during visits.
Prepare charts for scheduled patients before each visit.
Verify and maintain current, accurate clinical records, charts, and medical histories in electronic medical records during patient visits.
Ensure the integrity of all documentation.
Complete end-of-visit reports on the day of the visit and share them with management.
Provide daily feedback and work with the branch office to optimize scheduling and reporting.
Coordinate patient flow with facility staff, including removing socks or shoes and pushing wheelchairs as needed.
Balance and generate daily production reports and provide them to the manager on the day of the visit.
Post charges accurately to the appropriate provider in a timely manner.
Work in the medical office capacity provided by the facility.
Care for and clean medical equipment at the end of every visit.
Audit medical supply stock, anticipate supply needs, and place and expedite orders.
Prepare supplies while minimizing waste and duplication.
Ensure medical equipment works properly by completing preventive maintenance requirements and following manufacturer instructions.
Clean the service area used at the facility before departing.
Provide a positive experience for patients and communicate effectively with patients, family members, providers, facility staff, and other staff.
Respond to patient inquiries promptly and document conversations in the EMR.
Travel to and from assigned medical facilities, up to 100% of the time.
Support and comply with all components of the compliance program, including training and reporting suspected violations of law or company policy.
Maintain confidentiality and follow HIPAA, OSHA, and PHI guidelines.
Adapt positively to change and perform other duties as assigned.