Mobile Medical Assistant

360care•Owings Mills, MD

About The Position

The Mobile Medical Assistant assists physicians at assigned long-term care facilities with audiology, optometry, podiatry care, and behavioral health. The role supports providers and patient flow, maintains clinical records and charts in electronic medical records (EMR), and cares for and cleans medical equipment. Travel is required to assigned medical facilities, up to a 1.5-hour radius and up to 100% of the time. Mileage reimbursement and drive-time pay are provided. The position also handles visit documentation and reporting, supply inventory, equipment maintenance, and cleanup of service areas. The assistant communicates with patients, families, providers, facility faculty, and staff; responds to patient inquiries and records conversations in the EMR; and follows confidentiality, HIPAA, OSHA, PHI, and company compliance requirements. The role may involve irregular hours, stressful conditions, and exposure to communicable diseases or body fluids.

Requirements

High school education or GED.
Own reliable transportation, a good driving record, and car insurance.
Completed and passed a two-step Tuberculosis (TB) Skin Test.
Good computer skills.
Excellent communication skills.
Ability to follow directions and listen to the needs of patients and doctors.
Ability to multitask, attention to detail, and exceptional customer service skills.
Strong knowledge of medical terminology.
Ability to travel up to 100% of the time to and from assigned medical facilities.
Ability to perform the physical demands of the role, including standing, walking, pushing, stooping, and pushing patients in wheelchairs; lifting requirements vary by specialty (less than 50 pounds for Audiology and Vision, and minimal lifting for Podiatry).
Corrected vision and hearing within a normal range.
Ability to work at times under stressful conditions or irregular hours and with some exposure to communicable diseases or body fluids.
Must be legally authorized to work in the United States; employment offer is conditional upon successful completion of a background investigation and drug screen.

Responsibilities

Assist the doctor promptly and courteously.
Complete chart preparation for scheduled patients before every visit.
Verify and maintain accurate, current clinical records, charts, and medical history in the EMR during patient visits, and ensure documentation integrity.
Complete end-of-visit reports on the day of the visit and share them with management.
Provide daily feedback and work with the branch office to optimize scheduling and reporting.
Coordinate patient flow with facility staff; duties may include removing patients’ socks and shoes and pushing wheelchairs.
Balance and generate daily production reports and provide them to the manager on the day of the visit.
Post charges accurately to the appropriate provider in a timely manner.
Work in the medical office capacity provided by the facility.
Care for and clean medical equipment at the end of every visit.
Maintain medical-supply inventory by auditing stock, anticipating needs, and placing and expediting orders.
Prepare supplies while minimizing waste and duplication.
Ensure medical equipment is working properly by completing preventive maintenance and following manufacturer instructions.
Clean the service area used at the facility before departure.
Provide a positive patient experience and communicate effectively with patients, family members, providers, facility faculty, and staff.
Respond to patient inquiries promptly and document conversations in the EMR.
Travel to and from assigned medical facilities, up to 100% of the time.
Support and comply with the company compliance program, including completing training and reporting suspected violations of law or company policy.
Maintain confidentiality and comply with HIPAA, OSHA, and PHI guidelines.
Respond positively to change and perform other duties as assigned.