Mobile Medical Assistant

360care•Frankfort, KY

13d

About The Position

The Mobile Medical Assistant assists physicians at assigned long-term care facilities with audiology, optometry, podiatry, and behavioral health care. The role supports providers and patient flow, prepares charts, maintains accurate clinical records and documentation in electronic medical records, and completes end-of-visit and production reports. The assistant also posts charges, maintains and cleans medical equipment, manages supplies, and cleans the service area after each visit. The position involves travel up to 100% of the time to assigned medical facilities within a radius of up to 2.5 hours. The assistant works in a medical office capacity provided by the facility and communicates with patients, family members, providers, facility staff, and branch-office staff. The role requires compliance with company policies and training, confidentiality, and HIPAA, OSHA, and PHI guidelines.

Requirements

High school education or GED.
Own reliable transportation, a good driving record, and car insurance.
Completed and passed a two-step Tuberculosis (TB) skin test.
Good computer skills.
Excellent communication skills.
Ability to follow directions and listen to the needs of patients and doctors.
Ability to multitask, be detail-oriented, and demonstrate exceptional customer service skills.
Strong knowledge of medical terminology.
Ability to perform the physical demands of the role, including standing, walking, pushing, stooping, and pushing patients in wheelchairs.
Corrected vision and hearing within a normal range.
Legally authorized to work in the United States.
Successful completion of a background investigation and drug screen is a condition of any employment offer.

Responsibilities

Assist the doctor promptly and courteously.
Complete chart preparation for scheduled patients before every visit.
Verify and maintain current, accurate clinical records, charts, and medical histories in electronic medical records during patient visits.
Ensure the integrity of all documentation.
Complete end-of-visit reports on the day of the visit and share them with management.
Provide daily feedback and work with the branch office to optimize scheduling and reporting.
Coordinate with staff to maintain patient flow during facility visits; this may include removing socks or shoes and pushing wheelchairs.
Balance and generate daily production reports and provide them to the manager on the day of the visit.
Post charges to the appropriate provider accurately and promptly.
Provide support in the medical office capacity made available by the facility.
Care for and clean medical equipment at the end of every visit.
Maintain medical-supply inventory by auditing stock, anticipating needs, and placing and expediting supply orders.
Prepare supplies while minimizing waste and duplication.
Ensure medical equipment works properly by completing preventive maintenance and following manufacturers’ instructions.
Clean the service area used at the facility before departing.
Provide positive patient experiences and exceptional customer service.
Communicate effectively with patients, family members, providers, facility staff, and other staff.
Respond to patient inquiries in a timely manner and document conversations in the EMR.
Travel to and from assigned medical facilities, up to 100% of the time and within a 2.5-hour radius.
Support and comply with the compliance program, including completing training and reporting suspected violations of law or company policy.
Maintain confidentiality and follow HIPAA, OSHA, and PHI guidelines.
Adapt positively to change and perform other duties as assigned.