Mobile Medical Assistant

360care•Campbellsville, KY

About The Position

The Mobile Medical Assistant assists physicians at assigned long-term care facilities with audiology, optometry, podiatry, and behavioral health services. The role travels up to a 1.5-hour radius, with mileage reimbursement and drive-time pay provided, and requires travel up to 100% of the time to and from assigned medical facilities. The assistant supports providers and patient flow, maintains clinical records and charts through electronic medical records (EMR), and cares for and cleans medical equipment and service areas. The position requires strong customer service, attention to detail, multitasking, knowledge of medical terminology, and effective communication with patients, family members, providers, facility faculty, and staff. The assistant must follow confidentiality and compliance requirements, including HIPAA, OSHA, and PHI guidelines. Employment offers are conditional upon successful completion of a background investigation and drug screen.

Requirements

High school education or GED.
Own reliable transportation, a good driving record, and car insurance.
Completed and passed a two-step Tuberculosis (TB) Skin Test.
Good computer skills.
Excellent communication skills.
Ability to follow directions and listen to the needs of patients and doctors.
Strong knowledge of medical terminology.
Ability to multitask, be detail-oriented, and demonstrate exceptional customer service skills.
Ability to travel up to 100% of the time to and from assigned medical facilities.
Ability to meet the physical demands of the role, including full body motion, manual and finger dexterity, hand-eye coordination, periodic standing, walking, pushing, and stooping; ability to push patients in wheelchairs.
Corrected vision and hearing within a normal range.
Ability to work under stressful conditions or irregular hours at times and tolerate some exposure to communicable diseases or body fluids.
Legally authorized to work in the United States.
Successful completion of a background investigation and drug screen as a condition of an employment offer.

Responsibilities

Assist the doctor promptly and courteously.
Complete chart preparation for scheduled patients before each visit.
Verify and maintain accurate clinical records, charts, and medical history in the EMR during patient visits, ensuring documentation integrity.
Complete end-of-visit reports on the day of the visit and share them with management.
Provide daily feedback and work with the branch office to optimize schedules and reporting.
Coordinate patient flow with facility staff; duties may include removing patients’ socks and shoes and pushing wheelchairs.
Balance and generate daily production reports and provide them to the manager on the day of the visit.
Post charges to the appropriate provider accurately and promptly.
Work in a medical office capacity provided by the facility.
Care for and clean medical equipment at the end of each visit.
Maintain medical supply inventory by auditing stock, anticipating needs, and placing and expediting supply orders.
Prepare supplies while minimizing waste and duplication.
Ensure medical equipment is working properly by completing preventive maintenance requirements and following manufacturer instructions.
Clean the service area used at the facility before leaving.
Provide a positive patient experience and respond to patient inquiries in a timely manner, documenting conversations in the EMR.
Communicate effectively with patients, family members, providers, facility faculty, and staff.
Actively support and comply with the compliance program, including completing training and reporting suspected violations of law or company policy.
Maintain confidentiality and follow HIPAA, OSHA, and PHI guidelines.
Respond positively to change and perform other duties as assigned.