Mobile Medical Assistant

360care•Glasgow, KY

5d•Onsite

About The Position

The Mobile Medical Assistant assists physicians at assigned long-term care facilities with audiology, optometry, podiatry care, and behavioral health. The role supports providers and patient care by preparing and maintaining clinical records in electronic medical records (EMR), coordinating patient flow, handling medical equipment and supplies, and helping ensure a positive patient experience. The position requires travel up to 100% of the time to and from assigned medical facilities, within a travel radius of up to 1.5 hours. Mileage reimbursement and drive-time pay are provided. The assistant works in a medical office capacity provided by the facility and communicates with patients, family members, providers, facility staff, and branch-office staff. The role also includes maintaining confidentiality and complying with HIPAA, OSHA, PHI, and company compliance requirements. The employee must be able to perform the stated physical duties, including pushing patients in wheelchairs; lifting requirements depend on the specialty division.

Requirements

High school education or GED.
Own reliable transportation, a good driving record, and car insurance.
Successful completion of a two-step Tuberculosis (TB) Skin Test.
Good computer skills.
Excellent communication skills.
Ability to follow directions and listen to the needs of patients and doctors.
Strong knowledge of medical terminology.
Ability to multitask and demonstrate attention to detail.
Ability to perform the stated physical duties, including standing, walking, pushing, stooping, and pushing patients in wheelchairs.
Corrected vision and hearing within the normal range.
Legally authorized to work in the United States.
Successful completion of a background investigation and drug screen is a condition of any employment offer.

Responsibilities

Assist the doctor promptly and courteously.
Complete chart preparation for scheduled patients before every visit.
Verify and maintain accurate, current clinical records, charts, and medical histories in the EMR during patient visits, and ensure documentation integrity.
Complete end-of-visit reports on the day of the visit and share them with management.
Provide daily feedback and work with the branch office to optimize scheduling and reporting.
Coordinate with staff to maintain patient flow during facility visits; duties may include removing patients’ socks and shoes and pushing wheelchairs.
Balance and generate daily production reports and provide them to the manager on the day of the visit.
Post charges accurately to the appropriate provider in a timely manner.
Work in the medical office capacity provided by the facility.
Care for and clean medical equipment at the end of every visit.
Maintain medical supplies inventory by auditing stock, anticipating supply needs, and placing and expediting orders.
Prepare supplies while minimizing waste and duplication.
Ensure medical equipment is working properly by completing preventive maintenance requirements and following manufacturer instructions.
Clean up the service area used at the facility before departing.
Provide exceptional customer service and ensure a positive patient experience.
Communicate effectively with patients, family members, providers, facility staff, and other staff.
Respond to patient inquiries promptly and document conversations in the EMR.
Travel to and from assigned medical facilities, up to 100% of the time.
Support and comply with all components of the compliance program, including completing training and reporting suspected violations of law or company policy.
Maintain confidentiality and comply with HIPAA, OSHA, and PHI guidelines.
Adapt positively to change and perform other duties as assigned.