Mobile Medical Assistant

360care•Randallstown, MD

About The Position

The Mobile Medical Assistant travels to assigned long-term care facilities to assist physicians providing audiology, optometry, podiatry, and behavioral health care. The role supports providers during visits and maintains accurate clinical records and charts through electronic medical records. Travel may be up to a 1.5-hour radius, and the position requires travel up to 100% of the time to and from assigned medical facilities. Mileage reimbursement and drive-time pay are provided. The assistant prepares charts, coordinates patient flow, records visit information, completes reports, posts charges, and helps maintain medical supplies and equipment. The role also requires effective communication with patients, families, providers, facility staff, and branch-office staff; a positive patient experience; and adherence to confidentiality, HIPAA, OSHA, PHI, and company compliance requirements. The work may involve irregular hours, stressful conditions, exposure to communicable diseases or body fluids, and physical tasks such as standing, walking, pushing, stooping, and assisting patients in wheelchairs.

Requirements

High school education or GED.
Own reliable transportation, a good driving record, and car insurance.
Completed and passed a two-step Tuberculosis (TB) Skin Test.
Good computer skills.
Excellent communication skills.
Ability to follow directions and listen to the needs of patients and doctors.
Strong knowledge of medical terminology.
Ability to multitask, be detail-oriented, and demonstrate exceptional customer service skills.
Ability to travel up to 100% of the time to and from assigned medical facilities.
Ability to perform the stated physical demands, including pushing patients in wheelchairs.
Legal authorization to work in the United States; employment is conditional on successful completion of a background investigation and drug screen.

Responsibilities

Assist the doctor promptly and courteously.
Complete chart preparation for scheduled patients before each visit.
Verify and maintain current, accurate clinical records, charts, and medical histories in the electronic medical record during patient visits.
Ensure the integrity of all documentation.
Complete end-of-visit reports on the day of the visit and share them with management.
Provide daily feedback and work with the branch office to optimize scheduling and reporting.
Coordinate patient flow with facility staff; tasks may include removing patients’ socks and shoes and pushing wheelchairs.
Balance and generate daily production reports and provide them to the manager on the day of the visit.
Post charges accurately to the appropriate provider in a timely manner.
Work in the medical-office capacity provided by the facility.
Care for and clean medical equipment at the end of every visit.
Maintain medical-supply inventory by auditing stock, anticipating needs, and placing and expediting supply orders.
Prepare supplies while minimizing waste and duplication.
Ensure medical equipment works properly by completing preventive maintenance and following manufacturer instructions.
Clean up the service area used at the facility before departing.
Provide positive patient experiences and communicate effectively with patients, family members, providers, facility staff, and other staff.
Respond to patient inquiries promptly and document conversations in the EMR.
Travel to and from assigned medical facilities, up to 100% of the time.
Support and comply with the company compliance program, including completing training and reporting suspected violations of law or company policy.
Maintain confidentiality and follow HIPAA, OSHA, and PHI guidelines.
Respond positively to change and perform other duties as assigned.