Mobile Locksmith Technician- Nashville, TN

Hillman•Nashville, TN

1d•Onsite

About The Position

We are seeking a customer-focused, technically skilled Mobile Locksmith Technician to partner with an Automotive Mobile Sales Representative and deliver automotive key duplication and locksmith services from a fully equipped company van. The technician is the face of the mobile operation and is responsible for providing exceptional service, high-quality workmanship, and a strong customer experience. The position pays $25 per hour plus 5% commission on sales and includes a company van and fuel card for business use. Typical schedules are 9:00 AM–5:00 PM, Thursday–Monday or Friday–Tuesday. Weekends are required, and schedule and hours may vary based on business needs. The role requires travel to one store per day within a 50-mile radius; daily driving may reach 200 miles. The technician assists customers with automotive locksmith needs, including key cutting and key fob programming or cloning. The role also involves operating and maintaining the mobile store, managing inventory, coordinating customer meetings, and keeping the van clean and in showroom condition. The technician collaborates with leadership to improve processes and support the mobile program, while providing professional and caring customer service. Employees are expected and encouraged to participate in safety and health program activities, including promptly reporting hazards, unsafe practices, and incidents; wearing required personal protective equipment; and supporting safety committee activities. Duties and responsibilities may change or be assigned at any time. The work environment varies by location and store setup and may include cramped spaces, dust, fumes, or odors. The job requires hand-eye coordination, functional vision and hearing, and regular travel. Physical demands include regularly lifting up to 50 pounds, occasionally lifting more, and occasionally pushing or pulling up to 100 pounds.

Requirements

High school diploma or GED.
Experience with automotive locksmithing, including cutting, programming, and cloning keys.
Must possess or be eligible to obtain a Locksmith License, which may require passing an FBI background check.
Experience with a variety of aftermarket key programmers.
Valid driver's license with a good driving record.
Knowledge of different OEM transponder systems and keys.
Knowledge and experience using and maintaining electronic and manual key-cutting machines and equipment.
Proficiency with mobile apps, email, and basic computer tools.
Strong customer service orientation and communication skills.
Flexibility to work early mornings, evenings, weekends, nights, or holidays as needed.
Willingness and ability to learn new technologies and develop new technical skills.
Strong problem-solving ability and above-average technical or mechanical aptitude.
Trustworthiness, reliability, patience, and attention to detail.
Ability to regularly lift up to 50 pounds and occasionally lift more.
Ability to occasionally push or pull up to 100 pounds.
Ability to operate a motor vehicle.

Nice To Haves

Some college education preferred.
Knowledge of OEM subscriptions and J234 Passthru is good to have, but not mandatory.

Responsibilities

Partner with the Automotive Mobile Sales Representative to deliver mobile locksmith solutions using a company-provided service van.
Assist customers with automotive locksmith needs, including key cutting and key fob programming or cloning.
Operate and maintain the mobile store and set a standard for future mobile locksmith operations.
Manage inventory levels and coordinate customer meetings.
Keep the mobile van clean and in showroom condition.
Collaborate with leadership to share ideas, improve processes, and support mobile program excellence.
Provide outstanding customer service and ensure interactions reflect professionalism and care.
Participate in safety and health program activities, including reporting hazards, unsafe work practices, and incidents; wearing required personal protective equipment; and supporting safety committee activities.
Travel to one store per day within a 50-mile radius and operate a motor vehicle.