Mobile Locksmith Technician- Phoenix, AZ

The Hillman Group, Inc.•Phoenix, AZ

2d•Onsite

About The Position

The Mobile Locksmith Technician partners with an Automotive Mobile Sales Representative and operates a company-provided, fully equipped mobile van to provide automotive key duplication and locksmith services. The technician serves as the face of the mobile operation and is responsible for providing high-quality workmanship and a strong customer experience. The position pays $25 per hour plus 5% commission on sales and includes a company van and fuel card for business use. Typical schedules are 9:00 AM–5:00 PM, Thursday–Monday or Friday–Tuesday; weekends are required, and schedules and hours may vary with business needs. Travel to one store per day within a 50-mile radius is required; daily travel may involve driving up to 200 miles. The role requires automotive locksmith experience, including cutting, programming, and cloning keys, as well as experience with a variety of aftermarket key programmers. The technician must have or be eligible to obtain a Locksmith License, which may require passing an FBI background check. A high school diploma or GED is required; some college is preferred. A valid driver’s license and good driving record are required. The work environment varies by location and store setup. The technician may encounter cramped quarters, dust, fumes, or odors. The role requires hand-eye coordination, functional vision and hearing, operating a motor vehicle, and regularly lifting up to 50 pounds (more occasionally). The listed Sales/Service physical demands also include lifting up to 30 pounds and occasionally pushing or pulling up to 100 pounds. Employees are expected to participate in safety and health activities, report hazards and unsafe practices or incidents, wear required personal protective equipment, and support safety committee activities. Duties may change or be assigned at any time.

Requirements

High school diploma or GED.
Experience with automotive locksmithing, including cutting, programming, and cloning keys.
Must possess or be eligible to obtain a Locksmith License; obtaining the license may require passing an FBI background check.
Experience with a variety of aftermarket key programmers.
Valid driver’s license with a good driving record.
Knowledge of different OEM transponder systems and keys.
Knowledge and experience using and maintaining electronic and manual key-cutting machines and equipment.
Proficiency with mobile apps, email, and basic computer tools.
Strong customer service orientation and communication skills.
Flexibility to work early mornings, evenings, weekends, nights, or holidays as needed.
Willingness and ability to learn new technologies and develop technical skills.
Strong problem-solving ability and above-average technical or mechanical aptitude.
Trustworthiness, reliability, patience, and attention to detail.
Ability to lift up to 50 pounds regularly and more occasionally; the stated Sales/Service physical demands also include lifting up to 30 pounds and occasionally pushing or pulling up to 100 pounds.
Ability to operate a motor vehicle.

Nice To Haves

Some college.
Knowledge of OEM subscriptions and J234 Passthru.

Responsibilities

Partner with the Automotive Mobile Sales Representative to deliver mobile locksmith solutions using a company-provided service van.
Assist customers with automotive locksmith needs, including key cutting and key fob programming or cloning.
Operate and maintain the mobile store and help establish standards for future mobile locksmith operations.
Manage inventory levels, coordinate customer meetings, and keep the mobile van clean and in showroom condition.
Collaborate with leadership to share ideas, improve processes, and support mobile program excellence.
Provide professional, attentive customer service.
Participate in safety and health activities, promptly report hazards, unsafe work practices, and incidents, wear required personal protective equipment, and support safety committee activities.