Mobile Locksmith Technician- Nashville, TN

The Hillman Group, Inc.•Nashville, TN

2d•Onsite

About The Position

The Mobile Locksmith Technician partners with an Automotive Mobile Sales Representative and operates a company-provided, fully equipped van to provide automotive key duplication and locksmith services. The technician is the face of the mobile operation and is expected to deliver high-quality workmanship and a professional customer experience while helping establish standards for future mobile locksmith operations. The position pays $25 per hour plus 5% commission on sales and includes a company van and fuel card for business use. Typical schedules are 9:00 AM–5:00 PM, Thursday–Monday or Friday–Tuesday; weekends are required, and schedules may vary based on business needs. The role requires daily travel to one store within a 50-mile radius, and travel may involve driving up to 200 miles per day. The technician supports safety program activities, including reporting hazards, unsafe work practices, and incidents; wearing required personal protective equipment; and supporting safety committee activities. Duties may change or new duties may be assigned.

Requirements

High school diploma or GED.
Automotive locksmith experience, including cutting, programming, and cloning keys.
Must possess or be eligible to obtain a Locksmith License, which may require passing an FBI background check.
Experience with a variety of aftermarket key programmers.
Valid driver's license and a good driving record.
Knowledge of different OEM transponder systems and keys.
Knowledge and experience using and maintaining electronic and manual key-cutting machines and equipment.
Proficiency with mobile apps, email, and basic computer tools.
Strong customer service orientation and communication skills.
Flexibility to work early mornings, evenings, weekends, nights, or holidays as needed.
Willingness and ability to learn new technologies and develop technical skills.
Strong problem-solving ability and above-average technical or mechanical aptitude.
Trustworthiness, reliability, patience, and attention to detail.
Ability to lift up to 50 pounds regularly and more occasionally; operate a motor vehicle.
Hand-eye coordination and functional vision and hearing.

Nice To Haves

Some college education preferred.
Knowledge of OEM subscriptions and J234 Passthru.

Responsibilities

Partner with the Automotive Mobile Sales Representative to deliver mobile locksmith solutions using a company-provided service van.
Assist customers with automotive locksmith needs, including key cutting and key fob programming or cloning.
Operate and maintain the mobile store and help set standards for future mobile locksmith operations.
Manage inventory, coordinate customer meetings, and keep the van clean and in showroom condition.
Collaborate with leadership to share ideas, improve processes, and support mobile program excellence.
Provide professional, attentive customer service.
Participate in safety and health program activities, report hazards and unsafe practices or incidents, wear required personal protective equipment, and support safety committee activities.