Field Technician - Nashville, TN

Opifex-Synergy•Nashville, TN

2d•Onsite

About The Position

Opifex-Synergy is seeking a Field Technician for its operations in Nashville, TN. This role is crucial for managing all on-site installation, repair, maintenance, and testing tasks for a diverse range of compact and heavy equipment. The Field Technician will diagnose errors and technical problems, determine solutions, and provide service and customer support during field visits and dispatches. The company offers career advancement, professional development, and a collaborative, supportive environment, representing a unique business model in the compact and heavy equipment industry.

Requirements

High School Diploma or GED
Extensive knowledge of diesel engines and construction equipment
Ability to troubleshoot, test, repair, and service technical equipment
Proven field service experience
Must have own tools
Must have a valid driver’s license and acceptable driving record
Ability to work flexible shifts
Military service will be considered in lieu of education/certification experience as applicable.

Nice To Haves

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Responsibilities

Troubleshoots and diagnoses all types of equipment to ensure proper working condition on the job site or in the shop.
Performs routine equipment clean-up and upkeep as well as safety review and pre-delivery inspections.
Inspects, diagnoses, repairs, reconditions, and adjusts heavy equipment as required and completes all related paperwork.
Participates in all training programs directed by Manager.
Brings to the attention of the Service Manager any shop tools, equipment, or vehicles that are not in serviceable condition or unsafe to use.
Maintains tools in good working order per MSHA and OSHA regulations.
Completes basic computer tasks including work orders, parts lookup, and email communication.
Communicates with coworkers and customers to ensure top-quality equipment and customer satisfaction.
Provides service and customer support during field visits or dispatches.
Ties workflow to schedule.
Manages all on-site installation, repair, maintenance, and test tasks.
Diagnoses errors or technical problems and determines proper solutions.
Produces timely and detailed service reports.
Operates vehicle safely and uses field automation systems.
Follows all company field procedures and protocols.
Cooperates with the technical team and shares information across the organization.
Comprehends customer requirements and makes appropriate recommendations or briefings.
Builds positive customer relationships.
Exhibits strong teamwork.
Willing to train and assist other team members with difficult or extended repairs.