Appliance Service Technician (Nashville, TN)

GE Appliances, a Haier company•Nashville, TN

1d•$24 - $34•Onsite

About The Position

GE Appliances is hiring an Appliance Service Technician for its Bodewell service team in Nashville, Tennessee. The technician performs in-home repairs on GE Appliances major appliances, diagnoses problems, and uses sound judgment to recommend repair or replacement based on cost-effectiveness and customer needs, prioritizing repair whenever practical. The role also involves recommending service contracts, water filters, and related products when appropriate, with an emphasis on customer value and service experience. The technician travels to customer locations in an assigned Bodewell service van, documents work and routes, maintains vehicle inventory and upkeep, participates in training and meetings, follows safety protocols, and works to maintain high customer satisfaction. This role combines appliance repair with customer education and brand representation. Candidates must be able to work a flexible schedule, including some Saturdays as needed, and perform the essential physical functions described in the posting. GE Appliances offers technical training and career growth opportunities. The position is based in Nashville, Tennessee, and lists competitive hourly pay of $24–$34+ depending on experience, certifications, and location.

Requirements

High school diploma or GED.
At least 1 year of experience in appliance repair, electrical, mechanical, HVAC, or property maintenance.
Ability or experience diagnosing and repairing major appliances.
Excellent customer service and communication skills, with a responsive and professional approach.
Basic computer aptitude, including proficiency with Microsoft Office Suite, specifically Outlook and Teams.
Ability to work a flexible schedule, with some Saturdays as needed.
Valid state driver’s license and successful completion of a background check, physical, and drug screen.
Must have or be willing to obtain CFC Certification within 6 months.
Wear a uniform and maintain personal grooming and appearance standards consistent with GE Appliances values.
Be self-directed and a solid team player.
Ability to deescalate situations and rebuild customer confidence in the company’s products.
Ability to perform the essential functions of the position, with or without accommodation, including stepping into and out of a van and sitting for extended periods.
Ability to handle or work with parts and equipment that may be hot, cold, or wet.
Ability to use powered hand tools frequently and vibratory tools or equipment occasionally.
Ability to lift and carry at least 77 pounds and push or pull 70 pounds.

Nice To Haves

At least 6 months of refrigeration repair experience.
Experience using Salesforce or a similar customer relationship management system.
CFC Certified.
Appliance repair certification or an associate’s degree.
Ability to read and interpret wiring diagrams, schematics, and other service information.

Responsibilities

Diagnose and complete in-home repairs on GE Appliances major appliances.
Recommend repair or replacement based on cost-effectiveness and customer needs, prioritizing repair whenever practical.
Promote and sell service contracts, water filters, and related products or appliances as appropriate, focusing on value-driven solutions and the customer experience.
Operate an assigned Bodewell service van to customer locations.
Accurately document repairs, routes, and work activities.
Participate in training sessions, meetings, and events to maintain industry expertise.
Manage inventory and maintenance of the service vehicle.
Deliver high-quality service and maintain strong customer satisfaction.
Follow safety protocols to protect yourself and others.