Mobile Diesel Technician/Diesel Technician

Allstate Peterbilt Group•Grand Forks, ND

About The Position

Allstate Peterbilt Group serves the medium- and heavy-duty truck and trailer industry throughout the Midwest, supporting customers from vehicle purchase through warranty repairs and ongoing maintenance. The Mobile Service Technician diagnoses malfunctions and repairs vehicles in a shop-like setting and, on occasion, roadside. The technician works with customers in the field, the parts department, service management, and other technicians; documents work; maintains a service vehicle and equipment; and follows safety, service, and regulatory requirements. The role includes ongoing training, certifications, and opportunities to mentor less-skilled technicians.

Requirements

Attain industry certifications as required.
Comply with applicable federal, state, and local regulations, including EPA, OSHA, and DOT requirements.
Pass a drug test before beginning employment.

Responsibilities

Diagnose the cause of malfunctions and perform repairs in a shop-like setting and, on occasion, roadside.
Seek out training and mentoring to advance along an established career path.
Coordinate with the parts department to obtain needed parts.
Maintain accurate inventory and appropriate stock levels on the service vehicle.
Save and tag parts from jobs when required for warranty purposes or requested by the customer.
Inspect assigned vehicles for additional service or safety-related work that is required or recommended.
Immediately notify service management when additional work is needed, requested work is unnecessary, or repairs may differ from expectations or the anticipated schedule.
Document all work performed and recommended on repair orders.
Road-test vehicles when required.
Participate in manufacturer-sponsored training programs, schools, and events; attain required industry certifications; and keep up with manufacturer updates and technical bulletins.
Follow service policies and procedures to support safety, profitability, and accuracy.
Learn to use new information technology as it becomes available.
Mentor less-skilled technicians as assigned.
Report machinery and equipment defects or malfunctions to department management.
Keep the vehicle, service truck, and/or shop area clean and neat, and promptly report changes to the vehicle’s appearance or condition.
Maintain and account for dealership-owned tools and equipment, returning them to proper storage when finished.
Understand, keep abreast of, and comply with applicable federal, state, and local regulations, including EPA, OSHA, and DOT requirements.
Work safely and immediately report safety issues to management.
Interact respectfully with customers in the field.
Perform other duties as assigned.