Mobile Associate, Store in Store - Retail Sales, Bilingual Preferred

T-Mobile USA•Indianapolis, IN

About The Position

Mobile Associates, Store-in-Store bring the T-Mobile brand to life inside National Sales partner locations. They engage customers in a high-traffic retail environment, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. They use digital tools and solution-based selling to deliver strong customer experiences, support onboarding, and meet sales and quality-of-sale targets. Associates complete training and continually develop their product, process, and system knowledge. The role also involves partnering with nearby stores and leadership to support customer onboarding, device support, and account servicing, as well as performing kiosk operations and security procedures.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience.
Passion for customer satisfaction and the ability to connect authentically with customers.
Ability to balance customer experience and performance goals.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience preferred.
Bilingual ability preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to showcase T-Mobile solutions.
Identify customer needs and use solution-based selling to demonstrate and recommend relevant products and services.
Help customers onboard and learn to use digital self-service tools, including the T-Mobile app.
Complete training on the in-store experience, products, processes, systems, and reference resources; continually learn and improve skills.
Review personal results, current promotions, and Hub updates to remain customer-ready.
Partner with nearby store locations to fully onboard customers and support the customer experience.
Practice skills, share knowledge, and perform store operations, including opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Provide friendly, engaging service that builds rapport, trust, and customer loyalty while balancing customer experience with performance goals.
Proactively contact potential customers, follow up, capture referrals, manage Be Back processes, and build customer relationships.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leaders and teams to support account setup, device support, and account servicing.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care and enhanced family support.
Childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
On-the-job training pay of $5 per hour during the first 90 days.
After training and promotion to Mobile Expert, eligibility for an annualized incentive target of $18,000; actual incentives vary based on performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.