Mobile Associate, Store in Store - Retail Sales, Bilingual Preferred
About The Position
The Mobile Associate represents T-Mobile inside a warehouse or club kiosk, engaging customers in a busy retail environment and helping them stay connected. The role involves educating customers, demonstrating products and solutions, recommending options, and explaining the value of T-Mobile’s warehouse and club member benefits. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue developing their skills through practice, knowledge sharing, and store operations. They build rapport and trust, provide outstanding customer service, attract prospective customers, and support sales through follow-up, referrals, and relationships with new and existing customers. After completing the first 90 days of on-the-job training, Mobile Associates promote to the Mobile Expert role.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment (preferred).
- Bilingual ability (preferred, as indicated in the job title).
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase the value of T-Mobile’s warehouse and club member benefits.
- Complete training on the store-in-store experience, products, processes, systems, and reference resources.
- Continuously develop skills through practice, knowledge sharing, and store operations.
- Provide friendly, exceptional customer service and work to exceed customer expectations.
- Establish rapport, trust, and loyalty while adapting to each customer’s pace and needs.
- Attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, backup care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care coverage.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
