Mobile Associate, Store in Store - Retail Sales, Bilingual Preferred
About The Position
Store-in-Store Mobile Associates represent T-Mobile in a warehouse or club kiosk, serving customers in a high-traffic retail environment. They educate customers about products and services, demonstrate technology, recommend solutions, and explain the value of T-Mobile warehouse/club member benefits. The role focuses on creating excellent customer experiences, building rapport and trust, and helping customers stay connected. Associates complete training in the store-in-store experience, products, processes, systems, and reference resources. They practice and share skills, support store operations, and continue developing their product knowledge and customer service abilities. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After training, they promote to Mobile Expert and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives.
Requirements
- High school diploma or GED.
- Communication skills.
- Relationship-building skills.
- Customer education skills.
- Sales skills.
- Customer communication skills.
- Customer satisfaction management skills.
- Product knowledge.
- Leadership skills.
- Customer referral skills.
- Sales prospecting skills.
- Sales techniques.
- Consultative selling skills.
- Customer service skills.
- Customer engagement skills.
- Coaching skills.
- Customer needs identification skills.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
- Bilingual ability is preferred.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse/club member benefits.
- Complete training on the store-in-store experience, products, processes, systems, and reference resources.
- Practice skills, share knowledge, and support store operations.
- Provide friendly, exceptional customer service and exceed customer expectations.
- Build rapport, trust, and loyalty by connecting with customers personally and matching their pace.
- Attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Access to commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
