Mobile Associate, Store in Store - Retail Sales, Bilingual Preferred

T-Mobile•Indianapolis, IN

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand inside National Sales partner locations. They engage customers in a high-traffic retail environment, create excitement around T-Mobile products and services, identify customer needs, and recommend wireless solutions. The role focuses on meaningful customer interactions, solution-based selling, educating and demonstrating products, and helping customers use digital self-service tools and the T-Mobile app. Associates complete training on the in-store experience, products, processes, systems, and reference resources, and keep up to date on personal results and current promotions. They work with nearby store locations and teams to support customer onboarding, device support, and account servicing. The position also includes store operations and opening and closing procedures, including securing kiosk cabinets and assets. Associates may perform price overrides for specialty National Retail offers. The role pays a base rate of $18.00 per hour, with an additional $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience is preferred.
Customer advocacy and the ability to balance customer experience with performance goals.
Willingness to work with peers and store leaders, learn and share best practices, serve customers, and help resolve issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.
Bilingual ability is preferred.

Responsibilities

Engage a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to educate them about T-Mobile solutions.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Help customers understand self-service options and use the T-Mobile app for wireless needs during onboarding.
Complete required training and continuously develop knowledge of products, processes, systems, and reference resources.
Review personal results, promotions, and Hub updates to remain customer-ready.
Coordinate with nearby store locations to support complete customer onboarding.
Practice skills, share knowledge, and carry out store operations and opening and closing procedures.
Carry keys to kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and customer loyalty while providing exceptional service and exceeding customer expectations.
Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.