Mobiile Associate, Store in Store - Retail Sales. Bilingual Preferred
About The Position
Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, engaging with customers in a high-traffic retail environment. They educate customers, demonstrate products, and recommend solutions to help customers stay connected. Associates use digital tools and product knowledge to explain the value of T-Mobile’s warehouse and club member benefits while delivering a friendly, personalized customer experience. The role includes training in the store-in-store experience, products, processes, systems, and reference resources, as well as ongoing skills practice and knowledge sharing. After completing on-the-job training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000. The position pays an hourly base rate of $18, plus $5 per hour in training pay during the first 90 days. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. The role is not travel- or DOT-regulated and is not safety-sensitive.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills include communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
Nice To Haves
- Bilingual ability preferred.
- Six months of customer service and/or sales experience in a retail environment preferred.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse and club member benefits.
- Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
- Practice skills, share knowledge, and participate in store operations.
- Provide friendly, personalized service by establishing rapport, trust, and loyalty and adapting to each customer’s pace.
- Attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
- Identify customer needs and recommend suitable solutions while working to exceed customer expectations.
Benefits
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, backup care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
- Competitive base salary and incentive compensation.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
