Mobile Associate, Store-in-Store - Retail Sales, Bilingual

T-Mobile•Raleigh, NC

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the T-Mobile brand within National Sales partner locations. They engage customers in busy retail settings, build customer relationships, identify needs, and educate, demonstrate, and recommend T-Mobile products and services. They use digital tools and solution-based selling to help customers choose wireless solutions and learn to self-serve through the T-Mobile app. Associates are expected to meet sales and quality targets while providing exceptional customer experiences. The role includes training and ongoing learning, reviewing promotions and performance results, collaborating with nearby stores and teams, and completing store operations such as opening and closing procedures and securing kiosk assets. The position includes a 90-day on-the-job training period; after completion, associates promote to Mobile Expert and may become eligible for an annualized incentive target.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: coaching, communication, customer engagement, customer needs identification, customer service, leadership, product knowledge, relationship building, sales, and sales techniques.

Nice To Haves

Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Help customers understand self-service options and use the T-Mobile app for wireless needs.
Complete training on the in-store experience, products, processes, systems, and reference resources; review results, promotions, and updates to remain customer-ready.
Continuously learn and improve skills to provide a strong customer experience.
Partner with nearby store locations to fully onboard customers and collaborate with nearby leadership and teams on account setup, device support, and account servicing.
Practice skills, share knowledge, and perform store operations, including opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty; provide exceptional service and work to exceed customer expectations.
Proactively contact potential customers to drive sales, follow up with customers, capture referrals, manage Be Back processes, and build customer relationships.
Perform price overrides for specialty offers specific to National Retail.
Meet sales performance targets and quality-of-sale metrics.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives, as stated in the posting.
Hourly training pay of $5.00 per hour during the initial training period, in addition to the stated $18.00 hourly base pay.