Mobile Associate, Store in Store, Bilingual - Retail Sales

T-Mobile • Durham, NC

1d

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team, representing the brand within National Sales partner locations. They engage customers in busy retail settings, build relationships, identify customer needs, and educate customers about T-Mobile products and services. The role focuses on solution-based selling, effective use of digital tools, customer onboarding, exceptional service, sales performance, and quality of sale metrics.

Associates complete training on the in-store experience, products, processes, systems, and reference resources. They review performance results and current promotions, continue building their skills, and collaborate with nearby store locations and leadership to support customers with account setup, device support, and account servicing. The position also includes store operations and kiosk opening and closing procedures, securing kiosk assets, and reporting lost keys or assets.

The role requires a high school diploma or GED and six months of customer service and/or sales experience; retail experience is preferred. Candidates must be at least 18 years old and legally authorized to work in the United States. No travel is required. Hourly base pay is $18.00, with $5.00 per hour in training pay during the initial training period. After training, associates promote to Mobile Expert and may be eligible for an annualized incentive target of $18,000. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary by performance and full-time status.

Requirements

• High school diploma or GED.
• Six months of customer service and/or sales experience; retail experience is preferred.
• Passion for customer satisfaction and ability to balance customer experience with performance goals.
• Willingness to work with peers and store leaders, learn and share best practices, serve customers, and help resolve issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.

Responsibilities

• Engage proactively with a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to educate customers and demonstrate T-Mobile solutions.
• Use digital self-service tools during customer interactions and onboarding; identify customer needs and use solution-based selling to demonstrate product and service value.
• Recommend wireless solutions and guide customers in using self-service options, including the T-Mobile app, to support their wireless needs.
• Complete training on the T-Mobile in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and updates to stay customer-ready.
• Continue learning and improving skills, and partner with nearby store locations to support customer onboarding.
• Participate in skills practice, knowledge sharing, store operations, and opening and closing procedures.
• Carry keys for kiosk cabinets, lock and secure kiosks and assets, and report lost keys or assets to a manager.
• Build rapport, trust, and loyalty with customers; provide exceptional service and work to exceed customer expectations.
• Reach out to potential customers, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
• Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leaders and teams to support customers with account setup, device support, and account servicing.
• Meet sales performance targets and quality-of-sale metrics while providing a positive customer experience.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Guaranteed earnings of at least $20 per hour inclusive of base pay and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED