Mobile Associate, Store-in-Store, Bilingual Vietnamese

T-Mobile • Garden Grove, CA

2d

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team, representing the brand within National Sales partner locations. They engage customers in high-traffic retail environments, build relationships, identify customer needs, and educate customers about T-Mobile products and services. The role involves demonstrating and recommending wireless solutions, supporting customer onboarding and self-service through digital tools and the T-Mobile app, and delivering a strong customer experience while meeting sales and quality-of-sale targets.

Associates complete training on the in-store experience, products, processes, systems, and reference resources. They review results and current promotions, practice and share skills, assist with store operations and opening and closing procedures, and secure kiosk cabinets and assets. They also coordinate with nearby store teams and leaders to support customers with account setup, device support, and account servicing. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay; after completing training, they promote to the Mobile Expert role.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience.
• Passion for customer satisfaction and a commitment to balancing customer experience with performance goals.
• Willingness to work with peers and store leaders, learn and share best practices, and help resolve customer issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience is preferred.

Responsibilities

• Engage a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to educate them about T-Mobile solutions.
• Use digital self-service tools during customer interactions and onboarding, identify customer needs, and apply solution-based selling techniques.
• Recommend wireless solutions and help customers understand how to self-serve and use the T-Mobile app.
• Complete training on the T-Mobile in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and updates.
• Practice skills, share knowledge, support store operations, and perform opening and closing procedures.
• Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
• Build rapport, trust, and loyalty; provide exceptional customer service and work to exceed customer expectations.
• Reach out to potential customers, follow up with customers, capture referrals, manage Be Back processes, and build customer relationships.
• Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support customers with account setup, device support, and account servicing.

Benefits

• Annual stock grant
• Employee stock purchase plan
• 401(k)
• Access to free, year-round money coaches
• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending account
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability coverage
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service and home internet discounts for eligible employees
• Pet insurance for eligible employees
• Commuter and transit programs for eligible employees
• Hourly training pay of $5.00 per hour during eligible on-the-job training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED