Mobile Associate, Store-in-Store, Bilingual Vietnamese

T-Mobile USA • Garden Grove, CA

1d

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in a busy retail environment, build relationships, identify customer needs, and educate customers about T-Mobile products and services. The role focuses on solution-based selling, customer satisfaction, sales performance, and helping customers use digital self-service tools and the T-Mobile app. Associates complete training, stay current on promotions and resources, and coordinate with nearby T-Mobile stores and teams to support customers. After completing on-the-job training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000, subject to performance and full-time status.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience preferred.
• Passion for customer satisfaction and ability to connect authentically with customers while balancing customer experience and performance goals.
• Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Retail environment experience.

Responsibilities

• Proactively engage customers in a high-traffic retail environment and communicate the value of T-Mobile products and services.
• Use digital tools and self-service resources during customer interactions and onboarding, including helping customers understand how to use the T-Mobile app.
• Identify customer needs and demonstrate and recommend wireless solutions using solution-based selling techniques.
• Complete training on the in-store experience, products, processes, systems, and reference resources; continuously build skills and knowledge.
• Review personal results, current promotions, and updates on the Hub to remain prepared to serve customers.
• Partner with nearby store locations and teams to support customer onboarding, account setup, device support, and account servicing.
• Participate in skills practice, knowledge sharing, store operations, and opening and closing procedures.
• Carry kiosk cabinet keys, secure the kiosk and its assets, and report lost keys or assets to a manager.
• Provide friendly, engaging customer service and work to exceed customer expectations and performance goals.
• Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build new and existing customer relationships.
• Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Hourly training pay of $5.00 per hour during the first 90 days, in addition to the stated $19.50 hourly base pay.
• After training, eligibility for an annualized incentive target of $18,000 for Mobile Experts, varying by performance and full-time status.
• Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
• Full- and part-time employees have access to the same benefits when eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED