Mobile Associate, Store-in-Store - Retail Sales, Bilingual Preferred

T-Mobile•Orlando, FL

24d

About The Position

Mobile Associates, Store-in-Store, are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in a high-traffic retail environment, build relationships, identify customer needs, and educate customers about T-Mobile products and services. The role combines solution-based selling, onboarding support, customer service, and store operations. Associates are expected to meet sales and quality targets while delivering a positive customer experience. After completing on-the-job training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience is preferred.
Customer advocacy and the ability to connect authentically with customers while balancing customer experience and performance goals.
Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.
Bilingual ability.

Responsibilities

Engage a broad range of customers in a high-traffic retail environment and communicate the value of T-Mobile solutions using digital tools.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Help customers onboard and learn to use digital self-service tools, including the T-Mobile app.
Complete training on the in-store experience, products, processes, systems, and reference resources; review personal results and current promotions to remain customer-ready.
Partner with nearby store locations and their leaders to support onboarding, device support, account setup, and account servicing.
Practice skills, share knowledge, support store operations, and perform opening and closing procedures.
Carry kiosk cabinet keys, secure the kiosk and assets, and report lost keys or assets to a manager.
Provide friendly, personalized service, build rapport and trust, and work to exceed customer expectations.
Proactively contact potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Balance customer experience with performance goals and contribute to team success.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits.
Back-up care and enhanced family support.
Childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Hourly training pay of $5.00 per hour during the first 90 days, in addition to the $18.00 hourly base pay.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
Annualized incentive target of $18,000 per year after training when promoted to Mobile Expert; actual incentives vary by performance and full-time status.