Mobile Adoption & Change Coordinator

ZipStaff•Washington, DC

4d•Onsite

About The Position

ZipStaff is hiring a Mobile Adoption & Change Coordinator for a major U.S. passenger rail transportation organization based in Washington, DC. The coordinator will lead the people side of a nationwide enterprise mobility rollout, preparing frontline Mechanical, Engineering, and Transportation teams to use digital workflows through user guides, on-site training, field feedback, and adoption tracking. The role is onsite in Washington, DC and requires 25–50% nationwide travel. It is an 11-month W2 contract.

Requirements

2–4 years of experience supporting organizational change management, end-user technology training, or adoption programs.
Experience training frontline, non-desk, or industrial workforces, such as in transportation, logistics, field service, or manufacturing.
Willingness to travel nationwide 25–50%.
Excellent presentation, facilitation, and written communication skills.
Working knowledge of Microsoft 365, SharePoint, PowerPoint, and Excel.

Nice To Haves

Prosci or Kotter exposure.

Responsibilities

Travel nationwide to maintenance and operational facilities to provide hands-on training, host technology open houses, and offer one-on-one coaching.
Create quick-reference guides, cheat sheets, FAQs, and visual tutorials for new devices and applications.
Capture user friction in the field and report adoption blockers to program leadership.
Coordinate with site managers, shop foremen, and organizational change management leads to schedule rollout waves around shift schedules.
Gather feedback, monitor sign-in and application usage, and build readiness reports using Excel, SharePoint, PowerPoint, or Power BI.
Partner with the technical deployment specialist to refine the handover experience.