Digital Adoption & Change Management (Hybrid)

Mile Two•Dayton, OH

1d•Hybrid

About The Position

Mile 2 is hiring for a Digital Adoption & Change Management role supporting government partners and work focused on advanced technology solutions. The role leads change-management adoption planning for new digital product rollouts and legacy product sunsets, serving internal and external users. It uses behavioral frameworks, impact analyses, risk assessments, and adoption metrics to identify friction, reduce disruption and resistance, and measure outcomes and return on investment. The position works closely with product owners, product managers, business units, client groups, and the Digital Adoption Team. It advises on integrating change strategies into Agile product delivery, aligns adoption activities with product roadmaps and release schedules, and delegates communications and training needs to relevant team members. The role also collaborates with instructional designers, technical trainers, communications leads, and Digital Adoption Platform specialists to coordinate training content and in-app guidance. Mile 2 describes its culture as emphasizing supported autonomy, humble expertise, teamwork, and tangible results. The company states that it offers a supportive and inclusive environment, competitive benefits, and career advancement opportunities.

Requirements

Demonstrated expertise in established change-management methodologies, combined with psychological principles of behavioral design and motivation.
Proven ability to manage multifaceted adoption plans, direct workstreams across multidisciplinary teams, and influence stakeholders at all organizational levels.
Ability to diagnose user friction, analyze behavioral data, and develop targeted nudges and change-enablement programs.
Skill in building trust, navigating complex enterprise matrix structures, and aligning disparate team goals.
Ability to translate high-level product strategy into actionable, step-by-step change and communication roadmaps.
Competency in using quantitative metrics and qualitative feedback to iteratively refine adoption tactics.

Nice To Haves

Certified Change Management Professional (CCMP) or Prosci Change Practitioner certification.
Direct experience working with Digital Adoption Platforms such as WalkMe, Pendo, Whatfix, or Appcues.
Strong background in survey design, psychometrics, advanced statistical analysis, and organizational research methodologies.

Responsibilities

Lead the end-to-end development and implementation of change-management-focused adoption plans for new digital product rollouts and legacy product sunsets across internal and external user bases.
Apply behavioral frameworks, impact analyses, and risk assessments to identify friction points and design interventions that minimize disruption and resistance.
Define behavioral metrics, usage telemetry, and success KPIs to quantify adoption velocity and measure the ROI of change initiatives.
Maintain alignment with internal and external product owners and stakeholders on product roadmaps, release schedules, business objectives, and user impacts.
Advise product managers, business units, and external client groups, integrating change strategies into Agile product delivery lifecycles.
Facilitate stakeholder mapping, readiness assessments, and executive alignment sessions to foster cross-functional buy-in.
Delegate adoption-plan needs for strategic communications and training to appropriate Digital Adoption Team members, providing scope, objectives, and delivery timelines.
Collaborate with instructional designers, technical trainers, the communications lead, and Digital Adoption Platform specialists to align training content and in-app guidance with overall adoption requirements.