Mining Field Service Lead Technician

Western States Careers•Pocatello, ID

19d

About The Position

The Mining Field Service Lead Technician independently troubleshoots, diagnoses, repairs, removes, installs, disassembles, and assembles heavy equipment and components at an expert level, including conducting failure analysis and confirming repair quality. The role provides technical leadership, mentoring, troubleshooting assistance, and safe-work guidance to technicians; helps with complex repairs and skill development; delegates work according to business needs and technician experience; and coordinates service calls with the Field Service Supervisor. The technician performs quality control audits, uses technical resources to support repairs and customer inquiries, prepares service and warranty documentation, and coordinates site access and safety requirements with personnel, vendors, and mine-site representatives. The role requires maintaining safe working conditions and at least 75% billable time on revenue-generating work. It is designated as safety-sensitive and requires minimal supervision, consistent attendance, and the ability to work overtime with minimal notice. Western States Equipment Company is a leading employer across Idaho, Oregon, Washington, Montana, and Wyoming, guided by its values of Safety, Excellence, Teamwork, Integrity, Accountability, and Innovation.

Requirements

Proof of a high school diploma or General Education Degree (GED).
Associate degree from an accredited vocational school or comparable work experience.
At least five years of experience working on heavy equipment.
Comprehensive knowledge of disassembling, assembling, removing, and installing machine components and systems.
Valid driver’s license and acceptable driving record.
Ability to communicate in English by speaking, reading, comprehending, and writing.
Ability to stand for long periods; walk, sit, climb stairs repetitively, reach including above shoulder level, bend, stoop, push, pull, lean, and twist.
Ability to repeatedly lift up to 60 pounds from the ground and place it on a shelf or platform up to 65 inches off the ground.
Ability to manually torque nuts, bolts, and similar components to required specifications and perform frequent pushing, pulling, and other manual material handling.
Ability to carry up to 20 pounds while repeatedly ascending and descending at least ten 8-inch stair steps.
Ability to repeatedly ascend and descend at least 10 rungs on various ladders.
Ability to assemble and disassemble various sizes of nuts and bolts while repeatedly bending, stooping, squatting, kneeling, and crouching.
Ability to work in exposure to extreme temperatures and environments.
Ability to work overtime with minimal notice and maintain consistent attendance.
Ability to perform duties with minimal supervision.
Knowledge and use of Microsoft computer products or comparable systems.
Proven organizational and customer service skills, both over the phone and in person.
Ability to develop and maintain effective working relationships with customers, vendors, employees, and the public.
Expert-level specialization and proven ability to troubleshoot, diagnose, and repair all CAT machine systems.
Ability to lead and direct others, determine work priorities, and assign work.
Ability to prioritize workload with customer service in mind.

Nice To Haves

Associate degree from an accredited vocational school (if not relying on comparable work experience).
Experience in a Caterpillar environment with hydraulic, engine, and power train systems.
At least one year of previous lead or supervisory experience.
CDL.
May accomplish training and serve as a team member in support of Western States’ strategic programs, projects, and initiatives.

Responsibilities

Independently troubleshoot, diagnose, repair, remove, install, disassemble, and assemble heavy equipment and components at an expert level.
Perform failure analysis to identify root causes and determine appropriate repairs.
Operate and inspect equipment to identify problems and confirm repair quality.
Provide technical leadership, mentoring, troubleshooting assistance, and safe-work guidance to technicians.
Assist technicians with large, difficult, or complex repairs and support development of new technical skills.
Delegate work based on business needs and technician experience, coordinating service calls with the Field Service Supervisor.
Conduct quality control audits of completed repairs to ensure work meets required standards.
Use service manuals, SIS, parts information, labor standards, machine specifications, and other technical resources to support repairs, work orders, and customer inquiries.
Prepare accurate and complete service reports for customer, company, and warranty documentation.
Coordinate site access and safety requirements with Western States personnel, vendors, and mine-site representatives.
Maintain safe working conditions and reinforce required safety procedures and standards.
Provide input into technician performance reviews as requested.
Maintain a minimum of 75% billable time on revenue-generating work.
Uphold Western States’ Customer Care Commitments, mission, vision, values, and safety standards.
Perform other duties as assigned.