Mining Technology Field Technician

Western States Equipment•Pocatello, ID

About The Position

The Mining Technology Field Technician independently installs, troubleshoots, repairs, and tests mining technology and related machine systems. The role supports onboard electronics, including payload management and VIMS systems, completes software and firmware updates, investigates network and machine-data communication problems, and works with clients, internal teams, managers, and vendors to resolve issues. The technician also trains Western States Equipment Company clients on technology workflows and provides detailed updates on repairs, installations, schedules, and troubleshooting findings. The position requires ongoing development through training, research into software, firmware, and technology products, and cross-training with office support. It is safety-sensitive and includes overnight travel approximately 70% of the time. The technician must follow company safety policies and PPE expectations and uphold Western States’ customer care commitments.

Requirements

High school diploma or General Education Degree (GED), with proof required.
Two years of experience troubleshooting electronic systems and disassembling, assembling, removing, and installing machine components.
Must own required tools.
Valid driver's license and acceptable driving record.
Ability to speak, read, comprehend, and write in English.
Ability to travel overnight 70% of the time.
Advanced computer and technology skills.
Ability to learn and use software programs including ET, STW, Parts Integration, and SIS Web.
Ability to adapt knowledge of Caterpillar and competitive machine systems to install, troubleshoot, and repair mining technology systems.
Increasing specialization in machine systems, including electrical, hydraulic, A/C, power train, telematics, GPS guidance, and payload systems.
Strong critical-thinking skills and ability to communicate complex information.
Ability to prioritize tasks across multiple priorities.
Strong communication skills, including communication by email and phone.
Ability to develop and maintain effective working relationships.
Consistent attendance and timeliness.
Ability to meet the listed physical demands, including lifting, climbing, reaching, bending, manual material handling, and working in extreme temperatures and environments.

Nice To Haves

Associate degree from an accredited vocational school or comparable work experience.
At least one year of field service experience.

Responsibilities

Independently troubleshoot, repair, and test mining technology systems and related machine systems, using service manuals and technical support tickets as needed.
Troubleshoot and repair onboard machine electronic systems, including payload management systems and VIMS systems.
Complete software and firmware updates on technology and machine systems.
Troubleshoot network communications to the point of failure, coordinate corrective action with the appropriate party, and report issues and actions to the Mining Technology Application Manager.
Train Western States Equipment Company clients on workflows for model preparation, technology onboarding, and offboarding.
Review machine data communication messages using office software tools to identify missing or incorrect data and collaborate with the Mining Technology Application Manager on solutions.
Communicate repair and installation status to clients and the internal SITECH team.
Develop a two-week schedule of repairs and installations, pre-order required parts and supplies, and communicate the schedule to the Mining Technology Application Manager.
Provide daily detailed updates on repairs, installations, and troubleshooting findings to the Mining Technology Application Manager.
Create, quote, manage, and invoice service calls according to organizational standards, including submitting and managing client purchase order requests.
Collaborate with vendor technology support representatives to provide feedback on product issues and possible resolutions.
Create and manage vendor technical support tickets for product issues that cannot be resolved.
Participate in continuing education and training initiatives outlined in the Technician Career Development Plan.
Research software and firmware files to identify solutions to client issues.
Research new technology products and provide feedback on installation and support practices.
Work with the Mining Technology Application Manager to cross-train office support and develop reports.
Perform other duties as assigned.