Mining Technology Field Technician

Western States Careers•Pocatello, ID

18h

About The Position

The Mining Technology Field Technician independently diagnoses, troubleshoots, repairs, and tests mining technology and related machine systems. The role works with onboard electronics, including payload management and VIMS systems, performs software and firmware updates, troubleshoots network communications, and reviews machine data communications using office software tools. The technician reports issues and actions to the Mining Technology Application Manager and helps clients use technology workflows for model preparation, onboarding, and offboarding. The position communicates with clients, internal SITECH teams, vendors, and the Mining Technology Application Manager about repairs, installations, schedules, and technical issues. It prepares a two-week schedule, orders necessary parts and supplies, provides daily status updates, and creates, quotes, manages, and invoices service calls and client purchase-order requests. The technician also participates in continued training, researches software, firmware, and product offerings, and works with the application manager on cross-training and report building. The role requires overnight travel 70% of the time and is designated safety-sensitive. Physical work includes prolonged standing and walking, repeated climbing, bending, reaching, and manual material handling; lifting up to 60 pounds; and working in extreme temperatures and environments.

Requirements

Proof of a high school diploma or General Education Degree (GED).
At least 2 years of experience troubleshooting electronic systems and disassembling, assembling, removing, and installing machine components.
Must own required tools.
Valid driver's license and an acceptable driving record.
Ability to communicate in English by speaking, reading, comprehending, and writing.
Advanced computer and technology skills.
Ability to adapt knowledge of Caterpillar and competitive machine systems to install, troubleshoot, and repair mining technology systems.
Ability to learn and use ET, STW, Parts Integration, and SIS Web software programs.
Ability to prioritize tasks across multiple priorities and think critically about complex issues.
Strong communication skills, including communicating complex information by email and phone.
Ability to develop and maintain effective working relationships.
Consistent attendance and timeliness.
Ability to travel overnight 70% of the time.
Ability to stand for long periods and perform walking, sitting, repeated stair climbing, reaching (including above-shoulder reaching), bending, stooping, pushing, pulling, leaning, and twisting.
Ability to repeatedly lift up to 60 pounds from the ground and place it on a shelf or platform up to 65 inches high.
Ability to manually torque nuts, bolts, and similar components to required specifications and perform frequent pushing, pulling, and other manual material handling.
Ability to carry up to 20 pounds while repeatedly ascending and descending at least ten 8-inch stair steps.
Ability to repeatedly ascend and descend at least 10 rungs on various ladders.
Ability to assemble and disassemble various sizes of nuts and bolts while repeatedly bending, stooping, squatting, kneeling, or crouching.
Ability to work in extreme temperatures and environments.

Nice To Haves

Associate degree from an accredited vocational school or comparable work experience.
At least 1 year of field service experience.
Increasing specialization in machine systems, including electrical, hydraulic, air conditioning, power train, telematics, GPS guidance, and payload systems.

Responsibilities

Independently troubleshoot, repair, and test mining technology systems and related machine systems, using support materials such as service manuals and technical support tickets as needed.
Troubleshoot and repair onboard machine electronic systems, including payload management and VIMS systems.
Complete software and firmware updates on technology and machine systems.
Troubleshoot network communications to the point of failure and coordinate corrective action with the appropriate party.
Report issues and actions taken to the Mining Technology Application Manager.
Train WSE clients on accurate technology workflows for model preparation, onboarding, and offboarding.
Review machine data communication messages with office software tools to identify missing or incorrect data, and collaborate with the Mining Technology Application Manager to resolve communication issues.
Communicate repair and installation status to clients and the internal SITECH team.
Develop a two-week schedule of repairs and installations, preorder required parts and supplies, and communicate the schedule to the Mining Technology Application Manager.
Provide the Mining Technology Application Manager daily detailed updates on repairs, installations, troubleshooting findings, and potential scheduling changes or client communications.
Create, quote, manage, and invoice service calls according to organizational standards, including submitting and managing client purchase-order requests.
Collaborate with vendor technology support representatives to provide feedback on product issues and possible resolutions.
Create and manage vendor technical support tickets for product issues that cannot be resolved directly.
Participate in continuing education and training initiatives outlined in the Western States Equipment Technician Career Development Plan.
Research software and firmware files to identify solutions to client issues and research new technology offerings, providing feedback on installation and support practices.
Work with the Mining Technology Application Manager on cross-training office support and report building.
Perform other duties as assigned.