Mining Equipment Field Service Lead

Empire Cat•Winnemucca, NV

About The Position

The Mining Equipment Field Service Lead is responsible for assigned service areas and provides leadership and direct supervision to assigned shifts and technicians. The role organizes and prioritizes work, coordinates jobs across shifts and departments, helps address client needs, and supports production schedules. It also maintains area equipment and tools, controls repair costs and budgets, and provides failure analysis and technical support as needed. The Lead selects, trains, motivates, develops, and evaluates employees; conducts annual appraisals; monitors work orders; investigates potential rework and warranty situations; and determines appropriate repair methods. The position may also perform Service Technician duties to help meet deadlines and obtain technical assistance for difficult or unusual conditions. It requires adherence to safety policies and company standards and is designated as a safety-sensitive position.

Requirements

High school diploma or General Education Degree (GED).
Current driver's license.
Strong technical background.
Completion of TRAIN test evaluation.
Ability to speak, read, comprehend, and write in English.
Interpersonal and communication skills sufficient to oversee, motivate, direct, train, and evaluate people and write reports.
Ability to organize jobs into a logical operational sequence and provide leadership to assigned technicians.
Ability to use diagnostic equipment to evaluate problems and make repair decisions.
Knowledge of EMPIRE and Caterpillar Service Systems, procedures, and publications.
Extensive technical knowledge of CAT machine components and systems for troubleshooting and training others.
Acceptable attendance in accordance with company standards and requirements.
Ability to meet the physical demands of the job, including regularly sitting, using hands, talking or hearing, standing, walking, reaching, climbing or balancing, and stooping or kneeling; regularly lifting or moving up to 25 pounds and occasionally up to 60 pounds.
May be required to operate a forklift with appropriate certifications.

Responsibilities

Accept responsibility for assigned service areas and exercise leadership control of assigned shifts.
Directly supervise employees and prioritize workflow by assigning jobs to technicians.
Coordinate and schedule required work with other areas and across shifts.
Communicate with clients as needed and assist with client calls.
Meet production schedules and resolve workflow and procedural problems.
Operate within budgets and meet standards for flat rates, bids, and estimates.
Control repair job costs and keep costs within budget.
Conduct annual performance appraisals and maintain records and data.
Select, supervise, train, motivate, and develop subordinates; ensure employees are trained and performing according to their job descriptions.
Investigate possible rework and warranty situations and determine proper repair methods.
Function as a Service Technician when needed to help meet deadlines.
Maintain equipment and tools in the work area and keep the area clean and safe.
Monitor and review work orders in the work area.
Provide failure analysis and technical information support, and obtain technical assistance for difficult or unusual conditions.
Promote ownership and personal accountability among employees.
Work safely and comply with applicable safety policies, company policies, procedures, standards, and corporate values.
Perform other duties as assigned.