Mining Equipment Field Service Lead

Empire Southwest•Lovelock, NV

7d•$38 - $70•Onsite

About The Position

Empire Southwest is seeking a Mining Equipment Field Service Lead to oversee assigned service areas and shifts at the Solidus Mine Site. The position leads technicians and directs related support activities, coordinates work across shifts and departments, helps address client needs, and provides technical and failure-analysis support. The lead also performs Service Technician duties as needed to help meet deadlines. The role includes supervising, training, motivating, and evaluating employees; organizing and prioritizing jobs; coordinating schedules; monitoring work orders and repair costs; maintaining records, equipment, tools, and a clean and safe work area; and meeting production schedules, budgets, flat-rate standards, bids, and estimates. The position requires strong technical knowledge of Caterpillar machinery and systems, along with the ability to use diagnostic equipment and Empire and Caterpillar service resources. This is a safety-sensitive position. Work is performed around moving mechanical parts, at heights, and outdoors in varied weather conditions. The employee may be required to operate a forklift with appropriate certification.

Requirements

At least six months of related experience in a similar role and environment.
High school diploma or GED.
Strong technical background and extensive technical knowledge of Caterpillar machine components and systems to troubleshoot problems and train others.
Current, valid driver’s license.
Ability to speak, read, write, and comprehend English.
Ability to successfully complete the required skills assessment (eTRAIN/TRAIN test evaluation).
Excellent client-service skills.
Interpersonal and communication skills sufficient to oversee, motivate, direct, train, and evaluate people and write reports.
Ability to organize jobs into a logical operational sequence and provide leadership to technicians.
Ability to use diagnostic equipment to evaluate problems and make repair decisions.
Knowledge of and ability to use Empire and Caterpillar Service Systems, procedures, and publications.
Acceptable attendance in accordance with company standards and requirements.
Ability to maintain required personal tools.
Ability to meet the physical demands, including regularly lifting or moving up to 25 pounds and occasionally up to 60 pounds.
Ability to work safely in the described environment and perform the essential functions of a safety-sensitive position.

Nice To Haves

At least five years of heavy equipment technician experience, preferably in a dealership environment.
Caterpillar work experience.
Experience rebuilding or repairing machinery, including hydraulics, electrical systems, powertrain, engines, and Tier IV emissions systems; failure analysis; and warranty claims procedures.
Forklift certification, if required to operate a forklift.

Responsibilities

Accept responsibility for assigned service areas and exercise leadership control of assigned shifts.
Directly supervise employees; select, train, motivate, develop, and evaluate assigned personnel.
Prioritize workflow, assign jobs to technicians, and organize work into a logical operational sequence.
Coordinate and schedule work with other areas and across shifts, and help meet production schedules.
Communicate with clients as needed and assist with client calls.
Operate within budgets and meet standards for flat rates, bids, and estimates; control repair costs and keep them within budget.
Conduct annual performance appraisals and maintain employee, work, and other required records and data.
Promote ownership and personal accountability among employees and ensure they are trained and working according to their job descriptions.
Investigate possible rework and warranty situations and determine appropriate repair methods.
Perform Service Technician duties as needed to assist with deadlines.
Maintain work-area equipment and tools, keep the area clean and safe, and monitor and review work orders.
Obtain technical assistance when conditions are difficult or unusual, and provide failure-analysis and technical information support as needed.
Work safely and comply with applicable safety policies and company policies, procedures, and standards.
Perform other duties as assigned and promote corporate values.