Mining Field Service Lead Technician

Western States Equipment•Pocatello, ID

19d

About The Position

The Mining Field Service Lead Technician provides expert-level field service support for heavy equipment, including troubleshooting, diagnosis, repair, inspection, and failure analysis. The role provides technical leadership and mentoring to technicians, assists with complex repairs, assigns work according to business needs and technician experience, and coordinates service calls with the Field Service Supervisor. The technician conducts quality-control audits, uses technical documentation and systems to support repairs and customer inquiries, prepares service and warranty reports, and coordinates mine-site access and safety requirements. The position is safety-sensitive and requires maintaining safe working conditions, reinforcing safety standards, and upholding Western States’ customer care commitments, mission, vision, and values. A minimum of 75% billable time on revenue-generating work is required. Other duties may be assigned.

Requirements

Expert-level specialization and proven ability to troubleshoot, diagnose, and repair all CAT machine systems.
Ability to lead and direct others, determine work priorities, and assign work.
Ability to prioritize workload with customer service in mind.
Proven organizational skills.
Proven customer service skills in person and over the phone.
Knowledge and use of Microsoft computer products or comparable systems.
Ability to develop and maintain effective working relationships with customers, vendors, employees, and the public.
Ability to perform duties with minimal supervision.
Ability to work overtime with minimal notice.
Consistent attendance.
High school diploma or GED required.
At least five years of experience working on heavy equipment.
Comprehensive knowledge of disassembling, assembling, removing, and installing machine components and systems.
Valid driver’s license and acceptable driving record.
Ability to communicate in English by speaking, reading, comprehending, and writing.
Ability to stand for long periods; walk, sit, repeatedly climb stairs, reach (including above shoulder height), bend, stoop, push, pull, lean, and twist.
Ability to repeatedly lift up to 60 pounds from the ground and place it on a shelf or platform up to 65 inches off the ground.
Ability to manually torque nuts, bolts, and similar components to specifications and perform frequent pushing, pulling, and other manual material handling.
Ability to carry up to 20 pounds while repeatedly ascending and descending at least ten 8-inch stair steps.
Ability to repeatedly ascend and descend at least 10 rungs on various ladders.
Ability to assemble and disassemble various sizes of nuts and bolts while repeatedly bending, stooping, squatting, kneeling, or crouching.
Ability to work with exposure to extreme temperatures and environments.

Nice To Haves

Associate degree from an accredited vocational school, or comparable work experience.
Experience in a Caterpillar environment with hydraulic, engine, and power-train systems.
At least one year of previous lead or supervisory experience.
Commercial driver’s license (CDL).

Responsibilities

Independently troubleshoot, diagnose, repair, remove, install, disassemble, and assemble heavy equipment and components at an expert level.
Perform failure analysis to identify root causes and determine appropriate repairs.
Operate and inspect equipment to identify problems and confirm repair quality.
Provide technical leadership, mentoring, troubleshooting assistance, and safe-work guidance to technicians.
Assist technicians with large, difficult, or complex repairs and support development of their technical skills.
Delegate work based on business needs and technician experience, and coordinate service calls with the Field Service Supervisor.
Conduct quality-control audits of completed repairs to ensure work meets required standards.
Use service manuals, SIS, parts information, labor standards, machine specifications, and other technical resources to support repairs, work orders, and customer inquiries.
Prepare accurate and complete service reports for customer, company, and warranty documentation.
Coordinate site access and safety requirements with Western States personnel, vendors, and mine-site representatives.
Maintain safe working conditions and reinforce required safety procedures and standards.
Provide input into technician performance reviews when requested.
Maintain at least 75% billable time on revenue-generating work.
Uphold Western States’ Customer Care Commitments, mission, vision, values, and safety standards.
Perform other duties as assigned.