Mini Bar Services Coordinator - The Cosmopolitan

MGM Resorts International

2d • Onsite

About The Position

The Mini Bar Services Coordinator at The Cosmopolitan supports minibar operations by managing financial transactions, researching account variances and guest disputes, and coordinating requests. The role works closely with the accounting team and serves as a resource for minibar operations to help ensure accurate charges and a seamless guest experience. The starting rate is $20.00 per hour.

Requirements

• At least 6 months of prior relevant customer service experience.
• High school diploma or GED.
• Must be 21 years of age or older.

Nice To Haves

• Auditing systems or accounting experience.

Responsibilities

• Review charges and credits in Minibar Suspense/Dispute accounts.
• Move credits and charges to the correct guest folio.
• Settle guest accounts in a timely manner.
• Create and update Excel spreadsheets.
• Research variances to ensure charges are posted correctly.
• Research guest disputes.
• Work closely with the accounting team.
• Perform weekly money transfers.
• Answer telephones and respond to general inquiries.
• Direct minibar-related work orders and guest requests.
• Perform general office duties and paper filing.
• Interact with peers.

Benefits

• Wellness incentive programs supporting physical and mental health.
• Company hotel, food and beverage, retail, and entertainment discounts, plus discounts with company partners.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development through programs, networking opportunities, and community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED