Mini Bar Attendant

Caesars Entertainment•South Lake Tahoe, CA

5d•Onsite

About The Position

The Mini Bar Attendant provides guests with fully stocked, clean, and well-maintained mini-bars throughout their stay. The role involves replenishing mini-bars and carts, maintaining par stock and inventory, inspecting products and equipment, recording consumption and room charges, and keeping assigned storerooms and the mini-bar pantry clean and secure. Attendants follow departmental procedures, inspection checklists, safety standards, and product-rotation practices while delivering professional guest service and communicating concerns to the Mini-Bar Vending Supervisor and management. The position requires a varied schedule that includes weekends and holidays, conversational English, and the ability to work indoors as well as in extreme temperatures such as freezers and kitchens. Work involves extended periods of standing and walking, stairs, frequent bending, and pushing or pulling product carts weighing up to 100 pounds. Employees must be able to communicate effectively, handle interruptions and stressful situations, and use the equipment and systems required for mini-bar operations.

Requirements

Must be at least 21 years of age.
High school diploma or GED required.
Previous experience in the hotel industry.
Must be able to speak conversational English.
Must be able to work a varied schedule, including weekends and holidays.
Must be able to work in a stressful environment, communicate effectively, deal with customers, accept constructive criticism, change activities frequently, and cope with interruptions.
Must be able to stand and maintain mobility for at least eight hours, walk and stand for most of the workday, walk up and down stairs, and push or pull product carts weighing up to 100 pounds.
Must be able to work in extreme temperatures, including freezers at -10°F and kitchens at +110°F, potentially for an hour or more.
Must be able to grasp, write, sit, walk, perform repetitive motions, bend, climb, listen, hear, and maintain visual acuity, including near vision and depth perception.
Must have manual dexterity to operate necessary equipment.
Must wear a neat, pressed uniform with a visible name tag.
Knowledge of POS and handheld POS systems, inventory and store requisition software, and reporting tools.

Responsibilities

Clean, stock, and maintain mini-bars, snack compartments, products, menus, and assigned mini-bar carts.
Maintain the par level and inventory of mini-bar items; order or obtain necessary stock from the storeroom or warehouse.
Inventory guest mini-bars daily and post appropriate room charges before guest departure.
Complete assigned floors and rooms requesting mini-bar service and follow the refreshment center inspection and attendant evaluation checklist.
Raise checks and maintain Bartech systems and iPads.
Enter guest rooms for mini-bar duties while respecting Do Not Disturb indicators; place a Mini Bar service card under the door and mark the room as DND when appropriate.
Inspect mini-bar items, replace missing products, ensure labels face guests and bottles are sealed, and clean or move mini-bars according to departmental procedures.
Complete, maintain, and track daily worksheets and inventory for assigned mini-bar stock and storerooms.
Maintain the mini-bar pantry, including par stock, stacking, cleanliness, and secure storage of items.
Check product expiration dates and remove expired items according to procedure.
Raise store requisitions and obtain and store stock in assigned storerooms.
Follow up on guest disputes and report mini-bar concerns and guest issues to management.
Safeguard master keys, mini-bar carts, and Bartech iPads.
Provide professional customer service, follow safety and standard operating procedures, and use FIFO product rotation.
Communicate issues and concerns to the Mini-Bar Vending Supervisor and use appropriate two-way radio etiquette.
Perform other duties necessary for the department or assigned by the employer.