Milieu Supervisor

Nexus Family Healing•Fargo, ND

3d•$52,000 - $55,000•Onsite

About The Position

Nexus Family Healing is hiring an onsite Milieu Supervisor at its Luther Hall campus in Fargo, North Dakota. The role provides trauma-informed milieu leadership and mentorship in treatment guidance plans through effective communication, organization, and planning of daily program and assigned-unit operations. This is a full-time, 40-hour-per-week exempt position with an annual salary of $52,000–$55,000. The supervisor leads and supports staff, helps coordinate youth treatment services and unit operations, and ensures a safe, welcoming, and therapeutic environment for youth and families. The position includes direct supervision and performance management, staff coaching and mentoring, and direct floor coverage when needed. Nexus Family Healing emphasizes diversity, equity, inclusion, and culturally responsive service delivery.

Requirements

High school diploma plus at least two years of Nexus experience working with youth in a treatment or counseling capacity; or four years of external experience working with youth in a residential treatment facility; or an associate degree plus at least two years of internal and/or external experience working with youth in a residential treatment facility; or a bachelor’s degree, preferably in social work, psychology, or a clinically related social-services field, plus at least one year of related experience with youth in a residential treatment facility.
At least one year of team lead and/or supervisory experience.
Must be at least 21 years of age.
Valid driver’s license and ability to meet state regulating agency and company driving requirements.
Ability to pass required background screening under DHS rules and regulations.
Ability to build strong relationships with diverse individuals or communities and understand their unique needs and challenges.
Openness to meeting cultural needs, including language, traditions, and values.
Ability to stand and walk for extended periods; lift up to 50 pounds unassisted and up to 100+ pounds with assistance. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Nice To Haves

Experience working with families and trauma-exposed children or adolescents is strongly preferred.

Responsibilities

Prepare assigned staff work schedules to maintain adequate staff-to-client ratios.
Ensure staff perform assigned duties and interact with clients calmly and therapeutically using trauma-informed practices.
Maintain and approve accurate staff time cards.
Help plan and schedule trauma-informed daily treatment services, including transportation, family time and contact, special events, functions, and approved program trips.
Contribute to the development of and adherence to guidance plans.
Coach, train, and mentor staff on the job.
Coordinate and ensure completion of shift-related client and staff documentation.
Identify potential program problems or risk factors and develop alternative solutions.
Ensure new admissions enter a safe and welcoming environment.
Assist in reviewing applicants and participate in staff interviews and selection.
Ensure new Youth Care Professionals receive appropriate mentoring.
Directly supervise assigned staff and provide ongoing performance management.
Maintain confidentiality regarding clients’ and families’ issues, backgrounds, and treatment.
Conduct regular inspections of program areas.
Provide direct floor coverage during staff absences, emergencies, and on-call coverage.
Remain current on company policies, assigned training, and certification requirements.
Recognize and value cultural differences in work and service delivery.