Milieu Manager

Summit BHC•Port Matilda, PA

1d•Onsite

About The Position

The Milieu Manager maintains safety and supervises the therapeutic community for clients with varying levels of acuity and disability. The role provides leadership in program development and implementation, coaches and trains Behavioral Health Associate (BHA) staff, and collaborates with nursing staff on direct client care management. The manager supports quality assurance through monitoring, role modeling, and teaching, and helps maintain a safe working environment by participating in training and being prepared to respond to health or safety emergencies. The position manages day-to-day unit operations, staff scheduling and coverage, client programming and safety, staff performance and training, and the accuracy and timeliness of client records. It also supports treatment and rehabilitation activities and assists with client care as needed to maintain staffing ratios.

Requirements

Bachelor’s degree in behavioral health or a related field.
Five or more years of experience in a behavioral health environment.
At least one year of related supervisory experience.
Understanding of common psychiatric disorders and/or dual diagnosis and treatment modalities for the population served.
Exceptional knowledge of and skills in verbal de-escalation and crisis intervention.
CPR certification and de-escalation training; training is available upon hire and offered by the facility.

Nice To Haves

First aid may be required depending on state or facility.
Veterans and military spouses are highly encouraged to apply.

Responsibilities

Manage day-to-day unit operations to ensure clinical activities meet regulatory requirements and supervise, assist, and ensure client safety in all client areas.
Provide information to the charge nurse to support development and revision of treatment plans.
Assist the clinical management team with developing and implementing program strategies.
Monitor and facilitate daily programming, ensure adherence to schedules, orient clients to the program schedule, and maintain client safety.
Identify and prioritize important issues, including leadership priorities, and collaborate with department and corporate leaders as needed.
Communicate instructions, expectations, and timelines clearly and concisely.
Maintain productivity aligned with client census and limit unnecessary overtime and excessive staff work hours.
Manage staff scheduling and maintain contingency staffing plans.
Maintain accountability expectations for self and staff across job-performance areas.
Engage staff in quality and safety practices to support sustained, measurable compliance.
Identify staff educational needs and ensure they are addressed through staff education programs.
Hold staff accountable for non-compliance, client safety concerns, attendance, policy compliance, conduct, and adherence to the code of conduct.
Ensure client information and progress are documented accurately and on time.
Provide onboarding, orientation, supervision, training, and coaching for BHAs.
Assist the charge nurse with BHA assignments, group coverage, charting, breaks, environmental and safety rounds, and codes.
Ensure adequate staffing coverage and staff-ratio compliance; plan and develop unit schedules.
Support client wellbeing and provide a positive, supportive, structured environment under the direction of the charge nurse or supervisor.
Use de-escalation techniques to help manage clients’ emotions, behavior, and treatment participation, and assist with seclusion and restraint when necessary.
Oversee or facilitate admission and discharge processes.
Manage records and review milieu staff paperwork for content, accuracy, and timeliness; ensure full compliance of client records.
Participate in rehabilitation and treatment programs and teach strategies that promote client wellness and independence.
Assist clients and cover the unit as needed to maintain staffing ratios.